Service Improvement Lead

3 weeks ago


Lincoln, United Kingdom United Lincolnshire Hospitals NHS Trust Full time

Service Improvement Lead Band 7 x2

Devise project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.

Develop PIDs and PODs for approval through the PMO process.

Monitor progress of all projects to ensure they are on track and meeting milestones.

Develop policies, procedures and protocols to support improvement projects, these could be varied but may include working with clinicians to develop new care pathways; proposing changes to policies which support the improvements being implemented; ensuring protocols and SOP’s are clear for all in the division and support new ways of working.

Maintain all associated documentation and reports, attending regular team meetings to monitor progress and resources

Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost effective manner.

Management of a risk and issues tracking mechanism and its proactive resolution and escalation processes.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated

This is a key role within the Delivery Directorate. The post holder will lead on the identification, analysis, proposal and delivery of Improvement Programmes. This will include developing plans for delivery, working with groups across all business units within the division, which will have far-reaching implications for service development and service wide performance.

As a senior member of the Delivery Team, the post holder will be expected to deliver against corporate objectives, directly contribute to improving the health and wellbeing for our population and ensuring the sustainability of the services we provide.

The post holder supports the business in driving health care transformation as well as value for money in planning and service development. Examples of current improvement plans include Urgent & Emergency Care Programme, Outpatients Programme, Productive Theatres Programme, Family Health Programme and Medical Workforce Programme.

This role is responsible for setting up, management and delivery of projects within the Improvement Programme of initiatives.

To implement and monitor effective processes and procedures delivering service improvement and delivery.

The post holder will ensure optimum use of resources, including financial and activity modelling and monitoring.



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