Quality Assurance and Improvement Lead

5 months ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

An exciting new opportunity for a motivated individual who is committed to quality and compassionate patient care to be our Trust Quality Assurance and Improvement Lead for Experience of Care.

The post holder will lead the Patient and Carer Experience team who focus on ensuring all patients and carers have a positive experience of care, and that the voice of patients and their carers influences how services are delivered and developed.

The post holder will be provide professional leadership and have senior responsibility for all aspects of patient experience and voice, including relevant quality improvement and innovation.

This post will be central in realising the Trust ambition to revolutionise the relationship with patients and carers so that ‘nothing about us without us’ becomes a reality for LPFT.

Be responsible for the oversight and implementation of the experience of care elements of the Trust strategy, providing relevant expertise, demonstrating compassionate leadership, visibility and supporting the continued development of the patient safety culture and wider quality agenda

**Key areas of work include**:
Ensuring a high standards and quality of PALs and Complaints including ensuring operational targets and learning

Ensuring that patient and carer experience measures (for example Friends &Family test) are fully used at multiple points across the patient journey, and that the data from these measures are fully analysed and used in service development and improvement projects

To deliver on Trust Quality priorities and Trust Strategy as appropriate

Proactive approach to Patient surveys and related action plans and improvements with Divisional leadership

NHS choices

Patient Stories initiatives

Always events

Seek, lead and Implement innovative ways of gathering patient and carer feedback

Oversee Subcontracted Advocacy Services

Oversight of carers workplan and priorities (to be led by Clinical Transformation Lead)

Volunteers, Advocacy and the carers agenda also sits in this portfolio of work

To provide assurance to the Director of Nursing and Quality that the organisation is delivering safe and compassionate high quality care against the set quality standards and outcome measures and hold responsibility for providing a continuous quality improvement approach

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

We can also offer you many staff benefits to help support you which include:
Early access to Psychological Therapies and Physiotherapy

Competitive annual leave allowance

Car leasing scheme

Childcare Vouchers

NHS pension scheme

Free eye tests

Money saving options through our salary sacrifice scheme

Discounts on major high street retailers and restaurants

**Get in touch today**:

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