Customer Warranty Coordinator

5 months ago

Northampton, United Kingdom Wickes Full time

We are excited to announce that our Customer Service Operations team is expanding We are currently recruiting 4 Customer Warranty Coordinators to join our brand new team based in our Northampton office.

As a Customer Warranty Coordinator, you will be responsible for owning, managing and resolving multiple customer kitchen and bathroom warranty cases. This is a fantastic opportunity to be a part of a growing team and develop your skills in a dynamic and supportive environment.

Please note this is a full time position based on site.

Key Accountabilities:

- Conduct thorough investigations to meet agreed quality standards ensuring all relevant systems checked for key information and stakeholders proactively contacted to discuss the customer concerns, with a view to agreeing appropriate steps to facilitate a fix and resolution of the issue.
- Through liaison with key stakeholders and correct use of process, determine and agree a plan of work and actions required to solve the issues raised by the customer and bring the case to a satisfactory conclusion.
- Fully understand Wickes workmanship guarantees, product warranties and work within compensation framework to provide consistent resolution for customers, preventing unnecessary escalations and additional costs
- Facilitate difficult conversations with customers in respect of their compensation aspirations to reach a fair and reasonable decision that concludes their complaint and avoids further escalation.
- Evaluate all work to be completed relating to warranty claim and arrange remedial installers through the company's corrective action process.

What are we looking for:

- You will need a minimum of 1 years experience.
- Excellent organisational skills
- Focus and strong attention to detail
- Ability to work at pace
- Excellent customer service skills
- Solid administration experience
- Have good influencing skills
- You will have good computer skills including Google Docs

In addition, you will:

- Be a fantastic communicator
- Be a self starter
- Be methodical
- Be friendly and approachable
- Be respectful
- Be tenacious
- Be comfortable using your judgement

What can we offer you?

Whatever role you come to Wickes for, we’re here to help you get what you want from it.

As part of a unique team, we’ll support you to make the most of your talents and provide a space for you to be valued, rewarded and supported.

We’ll also equip you with a benefits package that includes
- Competitive bonus
- Save-as-you-earn scheme
- Contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

At Wickes, you get the opportunity to work in a company that truly cares about you. Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

We support you by creating an environment that works for you, with a purpose that inspires you. The flexibility to make life work for you, and a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and be the difference we make.

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