Customer Service Adviser

3 weeks ago


WottonunderEdge, United Kingdom NFU Mutual Agencies Full time

Region: South West

Location: South Cotswolds Agency - Chippenham or Wotton-under-Edge

Job reference: ANEE00818

Closing date: 6th January 2023

**The Role**:
**Customer Service Adviser**
**South Cotswolds Agency - Chippenham or Wotton-under-Edge**

NFU Mutual is the UK’s Which recommended insurer of the year 2020 and also the UK leading agricultural insurer. We are a business where honesty, integrity, trust and personal service lies at the heart of our values. An exciting opportunity has arisen at NFU Mutual South Cotswolds agency for a dedicated Customer Service & Sales Adviser based at either our Wotton-under-Edge or Chippenham sites.

As a Customer Service Adviser within our growing team, you will play a key role in the success of an established and expanding local business, ensuring that our customers are at the heart of everything we do. You will be customer facing and the first point of contact when customer call or walk into the office. You will handle all general enquires, new business opportunities along with general office duties. This role has the potential for development into our private client's team in the future.

**What you will be doing**:

- Handling customers enquiries, policy alterations and renewals by phone
- Selling new NFU Mutual Insurance policies.
- Spotting cross-selling opportunities for the Agency
- Introducing NFU Mutual Financial Services products to new and existing customers
- Acquire and maintain knowledge of NFU Mutual General Insurance products.
- Working within a compliance framework which is regulated by the agency and the Financial Conduct Authority (FCA)

**What we’re looking for**:

- People who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
- Be a confident & effective communicator, both written and verbal.
- A proficient IT user with good interpersonal skills and communication skills.
- Enjoy problem solving and work as part of small team with a positive can-do attitude.
- Be prompt, reliable and trustworthy.
- Be organised and able to work to deadlines as required,
- Have the ability to manage your own workload and prioritise accordingly
- A minimum of 5 GCSE’s (or equivalent)
- The ability to learn new systems, products, processes and skills

**Additional Information**:
A driving license and access to own vehicle is essential.

We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience. This is a full-time vacancy working 35 hours per week 09:00 - 17:00 with an hour for lunch.

**Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.



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