Customer Service Agent

1 month ago

AshtonUnderLyne, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Customer Service Agent / Admin - Customer Service**
**Reference no: Islington RQ850015**
**Pay rate: £15.26 per hour PAYE**
**Role Length: This opening assignment is for 2-3 months**
**Hybrid role, after full training in the office in Ashton**
**Please note that this role will be based in Ashton Under Lyne, Greater Manchester** To support local people and families by connecting them into the community and to other areas of the council using a triage function. Work collaboratively with other services to embed prevention and early intervention whilst having quality strengths-based conversations to allow a seamless resident experience through Islington’s ‘front door’. In line with the Resident Experience Business Case, the role will support residents to access services by signposting to self-serve for those that can, supporting residents with assisted self-serve, whilst embedding strengths based conversations to support remaining residents with complex needs who will require a more wrap-around support package.. Key responsibilities:

- This role will be based in Ashton Under Lyne, Greater Manchester.
- Signpost into the community and/or other council services, where appropriate, whilst also encouraging the use of self-serve for those that can and to support others with assisted self-serve.
- Partake in quality conversations with service users by offering support with presenting need but also the underlying needs and issues using a strengths-based approach by making every contact count.
- Work collaboratively with other services to embed prevention and early intervention into approach to ensure those with more complex needs are provided with a wrap around support package.
- Deal with all customer interactions in a polite, friendly and efficient manner.
- Use the relevant technology systems to provide high quality accurate advice and maintain records and produce statistics where necessary.
- Attend training relevant to the purpose of the role.
- Encourage customers to use all the facilities provided in the service and assist them in accessing information and services through digital channels, where possible.
- Ensure all customer details are identified and recorded accurately on the relevant computer systems.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Experience**:

- Good experience of complex customer service delivery either face to face or on the telephone, dealing with the public directly in a service provider environment or good experience in the public sector working in front-line service delivery either face to face or over the telephone.
- Experience of working with a diverse community in a resident focused environment.
- Experience of using IT & telephony systems and administrative procedures in a customer focused organisation.

**Skills**:

- Ability to deal with simple and routine telephone and electronic enquiries in a tactful, courteous and efficient manner.
- Ability to communicate appropriately and effectively with clarity both orally and in writing.
- Able and willing to be flexible and responsive in relation to working times, patterns and locations.
- Ability to work collaboratively amongst a range of council services and voluntary partners.
- Ability to partake in quality conversations using a Strength’s-Based approach to explore residents’ holistic needs.
- Ability to work unsupervised and on own initiative with accuracy and attention to detail.
- Oral, written, numeric and literacy skills to communicate complex information and to undertake calculations.
- Ability to access, interpret and communicate complex information across a range of disciplines.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you durin

  • Debt Collection Agent

    2 days ago

    Ashton-under-Lyne, United Kingdom Recruitment Solutions (NW) Ltd Full time

    Consultants: Sarah Hughes & Ben Harrison Currently working with a reputable collection agency, dedicated to helping clients manage and recover outstanding debt. What you can expect: * CPD Training Program * Pension Plan * Bonus Scheme Responsibilities: As a Collections Agent, you will provide administrative support for all areas of the Debt Recover...

  • Customer Service Representative

    6 days ago

    Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time

    **About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...

  • Customer Service Representative

    15 hours ago

    Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time

    **About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...

  • Customer Service Representative

    15 hours ago

    Ashton-Under-Lyne, United Kingdom OT Group Ltd Full time

    **About the role** Working within a close-knit and friendly customer service team at our HQ, you will be part of delivering a truly first class service to our customers and championing the heart of our business. Day to day, you’ll ensure the completion of all Customer orders and enquires that are received through various channels. Alongside this,...

  • Customer Service Administrator

    7 days ago

    Ashton-Under-Lyne, United Kingdom Page Personnel Full time

    Join a talented team to learn and grow within your career! - Great opportunity for career progression **About Our Client**: We are working alongside a well known business based in Ashton-Under-Lyne, established in the Manufacturing and Production industry. Supplying to a wide range of businesses and residents, they are looking for a Customer Service...

  • Customer Service Advisor

    4 days ago

    Ashton-Under-Lyne, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are currently working to recruit a **Customer Service Advisor **based in **Ashton Under Lyne. **This is a **full-time **role, on a **3 month+ contract.** **Rate**:£13.30+ per hour (negotiable dependant on experience) **Hours**:35 per week - Experience providing customer service in a Local Authority, **Role responsibilities** -...

  • Customer Service Advisor

    17 hours ago

    Ashton-Under-Lyne, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Ashton** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...

  • Customer Service Advisor

    1 month ago

    Ashton-Under-Lyne, United Kingdom Yorkshire Building Society Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Annual Leave **- For all of your hard work and commitment we’ll reward you with a whopping 33...

  • Customer Service Admin Assistant

    1 month ago

    Ashton-Under-Lyne, United Kingdom Specsavers Full time

    **Customer Service Admin Assistant** **Location: Ashton-under-Lyne** **Salary: Depending on experience** **Working hours: Full time - 37.5 hours (weekend working essential)** **Experience level: Must have customer service and admin experience** At Specsavers, our Customer Service Admin Assistant are essential in shaping the beginning of our Customer’s...

  • Customer Service

    1 month ago

    Ashton-Under-Lyne, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Ashton Under...

  • Branch Manager

    2 days ago

    Ashton-under-Lyne, United Kingdom Bridgfords Full time

    Branch Manager Profit Share, Company Car, Uncapped Commission We’re looking for a highly motivated Branch Manager – Estate Agent to lead our fantastic residential sales team in Ashton-Under-Lyne working in our well known Bridgfords estate agency. This is a great opportunity for an established Estate Agent looking for progression and...

  • Office Administrator/customer Service

    17 hours ago

    Ashton-Under-Lyne, United Kingdom CW RECRUITMENT Full time

    **Administrator Customer support - Ashton Under Lyne**: - **Quotations Estimates Team £24000 + generous benefits** This role is a based around processing customer orders, Quotations, liaison with REPS & customer support.Providing quotations & Estimates for potential work planned. Liaising with key clients like Tesco, Dixons, M&S to take their order...

  • Administrative / Customer Service Assistant

    4 weeks ago

    Ashton-Under-Lyne, United Kingdom Ox Resin Ltd Full time

    Ox Resin is the UK’s Leading Resin Training Centre for various highly decorative resin based products such as Epoxy Resin Floors, Resin Bound Driveways and Venetian Plaster/Resin Walling. Starting immediately, we have 2 positions open. 1) Full time, Mon-Fri 8:30-17:00. 2) Part Time, Mon-Fri 9:30-14:00. The roles are to primarily assist our existing team...

  • Homeless Prevention Officer

    2 days ago

    Ashton-under-Lyne, United Kingdom Service Care Solutions Full time

    Homeless Prevention Officer 36 hours per week, Monday - Friday, Flexible/Hybrid Working Tameside 1 year contract As a Homeless Prevention Officer, your primary focus will be to prevent homelessness through a variety of tools and strategies. You will participate in multi-agency meetings to support vulnerable individuals, ensuring the sustainability of...

  • Homeless Prevention Officer

    13 hours ago

    Ashton-under-Lyne, United Kingdom Service Care Solutions Full time

    Homeless Prevention Officer36 hours per week, Monday - Friday, Flexible/Hybrid WorkingTameside1 year contractAs a Homeless Prevention Officer, your primary focus will be to prevent homelessness through a variety of tools and strategies. You will participate in multi-agency meetings to support vulnerable individuals, ensuring the sustainability of tenancies...

  • Customer Assistant

    1 month ago

    Ashton-Under-Lyne, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Late Nights - Foods - Ashton Moss **All the details** **Customer Assistant - Christmas - Late Nights - Foods - Ashton Moss** This is a Fixed Term vacancy for a Foods Customer Assistant at the Ashton Moss store. Contracted to 22.50 hours per week. Standard Rate of Pay at £10.90 per hour. **Working...

  • Driver/service Attendant

    1 month ago

    Ashton-Under-Lyne, United Kingdom Challenger Site Services LLP Full time

    _We are a growing, family-run business in Ashton-under-Lyne. At Challenger Site Services LLP, we provide portable toilets and other site sanitation services to customers across the North West of England._ - **The role**_ - As a Driver/Service Attendant, you will be responsible for the servicing of portable toilets on construction sites across the North West...

  • Driver/service Attendant

    1 month ago

    Ashton-Under-Lyne, United Kingdom Challenger Site Services LLP Full time

    _We are a growing, family-run business in Ashton-under-Lyne. At Challenger Site Services LLP, we provide portable toilets and other site sanitation services to customers across the North West of England._ - **The role**_ - As a Driver/Service Attendant, you will be responsible for the servicing of portable toilets on construction sites across the North West...

  • Driver/service Attendant

    1 month ago

    Ashton-Under-Lyne, United Kingdom Challenger Site Services LLP Full time

    _We are a growing, family-run business in Ashton-under-Lyne. At Challenger Site Services LLP, we provide portable toilets and other site sanitation services to customers across the North West of England._ - **The role**_ - As a Driver/Service Attendant, you will be responsible for the servicing of portable toilets on construction sites across the North West...

  • Driver/service Attendant

    4 weeks ago

    Ashton-Under-Lyne, United Kingdom Challenger Site Services LLP Full time

    _We are a growing, family-run business in Ashton-under-Lyne. At Challenger Site Services LLP, we provide portable toilets and other site sanitation services to customers across the North West of England._ - **The role**_ - As a Driver/Service Attendant, you will be responsible for the servicing of portable toilets on construction sites across the North West...