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Senior Business Support Officer

2 months ago

Newcastle upon Tyne, United Kingdom All Temps Recruitment Ltd Full time

**THE ROLE**
- To take part in identifying and implementing business process improvements.
- To contribute to the development, implementation, review and maintenance of business systems and processes.
- To mentor, advise and give guidance to business support staff. This includes demonstrating duties and allocating and overseeing work as needed.
- To deal with enquiries, including those of a complex and technical nature about the service and in line with our procedures and protocols.
- To prepare documents, including correspondence, reports and management information as needed.
- To work with nominated officers responsible for maintenance, repairs and security of designated buildings providing administrative support as needed.
- To organise and contribute to skills transfer activities to support business continuity and to continually improve our service.
- To give confidential, personal secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
- To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
- To give a professional and courteous reception service as needed.
- To account for, reconcile and make sure of the security of stock, petty cash or cash equivalents in line with our Financial Regulations.
- To promote and implement our equal opportunities policies in all aspects of employment and service delivery.

**THE PERSON**
- Experience of providing high level administrative support in a busy, frontline environment.
- The provision of high levels of customer service.
- Clear knowledge and ability to demonstrate discretion and handling of highly confidential information.
- Effective verbal and written communication.
- Minute taking skills and support to meetings.
- Experience of developing and maintaining positive working relationships with customers, officers and stakeholders.
- Excellent organisation and time management skills whilst working to challenging deadlines.
- Working both as part of a team and independently.
- Experience of coaching and mentoring by providing advice and guidance.

**Job Types**: Full-time, Temp to perm

**Salary**: £12.93 per hour

**Benefits**:

- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: ccsbs

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