Onboarding Team Leader

5 months ago


Southport, United Kingdom Fletchers Solicitors Full time

**Onboarding Team Leader**

**Location Southport/Hybrid**

**Salary: DOE Plus Bonus and Benefits**

**Fletchers Solicitors have a fantastic opportunity for a Onboarding Team Leader to join our growing Onboarding Team.**

As a team leader, you will lead a team of call handlers within our Onboarding team. You will be supporting the team to achieve targets and drive performance, as well as ensure the quality of information gathered is to a high standard. You will ensure every call is dealt with professionally and with empathy and care.

**About Fletchers Solicitors**:
Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts more than ever before and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.

**Main Responsibilities**:

- Monitor stats and ensure the SLA for abandoned calls is achieved daily and all inbound calls are being answered
- Monitor agent performance against KPIs set to ensure targets are met
- Review file closures
- Motivate and engage the teams, weekly/monthly team activities
- Work allocation to all staff on a daily basis
- Performance Manage all Staff to progress the teams for personal and professional development by way of 121s each month, weekly chats to review audits, probation reviews, performance improvement plans etc.
- Audit Reviews for all staff members on a monthly basis to ensure compliances measures for the business are being met
- Perform HR processes such as return to work interviews and sickness absence reviews
- Any Ad-Hoc tasks as and when required by Manager to support with department development and innovation
- Monitoring and compile reports good understanding of excel and data management
- Reporting to management/HR/Directors when required

**Essential Skills and Experience**:

- To have people management skills
- To assist in a supportive/troubleshooting role for the team
- To assist and support manager
- Drive team performance to achieve targets and create a healthy working environment. To be able to lead and motivate a team, arranging and preparing agendas for regular team meetings
- Exceptional organisation skills, displaying attention to detail and time management
- Exceptional customer service skills, specifically when handling complaints
- Adaptability and flexibility
- The ability to interact with colleagues and staff in a professional and courteous manner and performance manage accordingly
- Helping with training and development of staff to further their career goals and ensure team performance is highly maintained
- Good IT skills, preferably a working knowledge of Proclaim and Excel, telephony dialler systems, CRM.
- Compliance with office manual procedures

**In return Fletchers can offer**:

- Competitive salary
- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards

**So much has happened in the last year at Fletchers**:

- We became Fletchers Group following several acquisitions and have big plans for more growth.
- We offered legal colleagues more training contracts than ever before.
- Retained excellent rankings with both The Legal 500 and Chambers & Partners
- We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
- We launched our first ever Associate and Partner programmes for senior lawyers.
- We launched the Fletchers Foundation charity to support injured people.

Thats just to name a few, check out our website for more:



  • Southport, United Kingdom The 79th Group Full time

    **Investment Onboarding Team Leader** Calling all talented individuals! Are you ready to embark on an exciting journey with the fastest-growing organisation in Southport? The 79th Group is expanding exponentially, and we are on the lookout for exceptional individuals to join our dynamic team. If you are seeking a challenging yet rewarding career, look no...

  • Onboarding Team Leader

    5 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Team Leader - PI** **Location Southport/Hybrid** **Salary: DOE Plus Bonus and Benefits** **Fletchers Solicitors have a fantastic opportunity for a Onboarding Team Leader to join our growing Onboarding Team.** As a team leader, you will lead a team of call handlers within our Onboarding team. You will be supporting the team to achieve targets...


  • Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Assistant Team Leader** **Location: Southport /Hybrid** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** If you are looking for a new role in a growing company that offers a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for...

  • Onboarding Officer

    6 months ago


    Southport, United Kingdom The 79th Group Full time

    **Onboarding Officer** Calling all talented individuals! Are you ready to embark on an exciting journey with the fastest-growing organisation in Southport? The 79th Group is expanding exponentially, and we are on the lookout for exceptional individuals to join our dynamic team. If you are seeking a challenging yet rewarding career, look no further! The...


  • Southport, United Kingdom The 79th Group Full time

    **Investment Onboarding Officer** Calling all talented individuals! Are you ready to embark on an exciting journey with the fastest-growing organisation in Southport? The 79th Group is expanding exponentially, and we are on the lookout for exceptional individuals to join our dynamic team. If you are seeking a challenging yet rewarding career, look no...

  • Onboarding Admin

    5 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Admin** **Location: Southport/Hybrid** **Salary: £20,829.90 Plus Bonus and Benefits** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** **About Fletchers Solicitors**: Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the...

  • Onboarding Team Member

    6 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Team Member** **Location: Southport/ Hybrid** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** **About Fletchers Solicitors**: Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester,...

  • Onboarding Team Member

    6 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Team Member** **Location: Southport/ Hybrid** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** **About Fletchers Solicitors**: Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester,...

  • Onboarding Admin

    6 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Admin** **Location: Southport/Hybrid** **Salary: £21,840** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** **About Fletchers Solicitors**: Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices...

  • Onboarding Admin

    5 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    **Onboarding Admin** **Location: Southport/Hybrid** **Hours: 21pw (Part Time)** **Salary: £21,840 (Pro rata £13,104)** **Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.** **About Fletchers Solicitors**: Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are...

  • Team Leader

    5 months ago


    Southport, United Kingdom Holistic Support Services Full time

    **_Children's Home Team Leader - Senior (FT)_** **About the Job** Residential childrens home team leader We require a resilient Team Leader / Senior Support worker in our solo homes NB - This job requires experience in **Children's Residential Care.** This is a **Full-time job role**, the shift pattern is 1 shift on, then 2 shifts off. We offer...


  • Southport, United Kingdom Inchcape Full time

    **Customer Experience Team Leader - Mercedes Benz Leicester** **_Basic Salary is £34,680 with OTB £44,676_** **_Excellent company benefits + Company Car_** **_45 hours_** **Create Experiences You Can Be Proud Of.** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to...

  • Team Leader

    5 months ago


    Southport, United Kingdom Sefton New Directions Limited Full time

    **TEAM LEADER** **Chase Heys, Southport** **36 hours per week** **£28,450 - £31,010 per annum** Sefton’s leading care provider, New Directions, is now recruiting for a Team Leader in Chase Heys, Southport. We currently employ around 350 staff across the business who pride themselves on delivering high quality social care and support to vulnerable...

  • Team Leader

    4 weeks ago


    Southport, United Kingdom CV-Library Full time

    Team Leader Location: Southport – 3 days onsite Hours: Early/late rotation working between Monday – Friday 8am-6pm and 1 in 7 Saturdays (9am-2pm) Role Purpose: You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service. Accountable for meeting KPI...

  • Care Team Leader

    3 hours ago


    Southport, Sefton, United Kingdom Jupiter Recruitment Full time

    Care Team Leader OpportunityWe are seeking a skilled and dedicated Care Team Leader to join our exceptional care home in the Southport, Merseyside area. As a member of our team, you will play a vital role in providing high-quality care to our residents, enabling them to live their later life well.The successful candidate will have previous experience in a...

  • Team Leader

    6 months ago


    Southport, United Kingdom Fletchers Solicitors Full time

    As a Team Leader, you will manage and lead a small number of teams covering specific regions ensuring that they support all legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will ensure that SLAs are maintained, and all cases processed in a timely...

  • Customer Team Leader

    5 months ago


    Southport, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 142 Cambridge Road, Southport, PR9 9RZ- Pay: £13.32 per hour- Contract: 35 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid...

  • Team Leader

    6 months ago


    Southport, United Kingdom Atlanta Group Full time

    **The Vacancy** Our Team Leader helps to shape our customer service support. You will manage the day-to-day activity of a team of agents, ensuring we run as smoothly and as efficiently as possible to support the customer journey. How will you do this? Joining our Sales & Service team, you will lead the team, both coaching and motivating them to deliver...


  • Southport, Sefton, United Kingdom Poundbakery Full time

    We are seeking a highly motivated and experienced Retail Store Team Leader to join our team at Poundbakery.As a Retail Store Team Leader, you will be responsible for:Managing day-to-day shop operations to ensure excellent customer service and sales growth.Training, developing, and motivating your team to achieve high standards of performance.Ensuring...

  • Team Leader

    6 months ago


    Southport, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Full time -36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Southport** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...