Customer Experience Team Leader

3 months ago

Southport, United Kingdom Inchcape Full time

**Customer Experience Team Leader - Mercedes Benz Leicester**

**_Basic Salary is £34,680 with OTB £44,676_**

**_Excellent company benefits + Company Car_**

**_45 hours_**

**Create Experiences You Can Be Proud Of.**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family
- **Company Car** - one of our fantastic perks is our company car schemes you can enjoy driving a wide range of vehicles in your role as Customer Experience Team Leader
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace
- **And much more**..

**Job Introduction**

The role of the Customer Experience Team Leader is to lead the customer experience team to ensure a seamless customer centric focus throughout the customer journey.

With excellent inclusive leadership skills, you will be a strong people manager. Your focus will be to support all team members to ensure an outstanding customer experience, and customer needs are central to everything the team does.

You and your team will provide our customers with an excellent experience, with outstanding product knowledge at all points of their enquiry/purchase (both Sales and Aftersales interaction).

Expected to be front of house, a key part of your role will be focus on continuous coaching and improvements, interacting with your team and customers to ensure excellence is consistently applied and maintained.

**Main Responsibilities**
- To build and maintain the customer experience team by fulfilling all aspects of the day-to-day management of the team. This includes continuous coaching, 121’s and supporting rota management.
- In conjunction with the Sales Manager, responsible for the recruitment, onboarding and employee journey.
- Manage and review the team’s enquiry activities to ensure it is robust and complete including the provision of test drives.
- Manage and review the teams ongoing activity to ensure all customer enquiries are followed up to the complete satisfaction of the customer.
- Supporting producing and presenting suitable customer offers and propositions tailored to their requirements and needs including associated products where applicable
- Responsible for ensuring all team members are trained and reviewed in line with Inchcape processes.
- Achievement of customer satisfaction measures and maintaining Mercedes Benz brand standards, ensuring that the customer experience team are committed to delivering customer excellence - reputation and csi
- Support the customer experience team to ensure that all handovers are seamless and delivered on time
- Work with the digital merchandiser to make sure the showroom and forecourt are retail ready at all times. With a full product display using correct point of sale.
- An understanding and passion for great customer service
- An effective multitasker who is methodical and efficient
- Competent people manager with the ability to lead by example and inspire the team to deliver a class leading performance
- Personal Traits / behaviours - Customer centric, Inspiring, Engaging, Challenging, Forward thinking, Resilient, Determined

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At In

  • Customer Team Leader

    3 months ago

    Southport, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 142 Cambridge Road, Southport, PR9 9RZ- Pay: £13.32 per hour- Contract: 35 hours per week + regular overtime, permanent, full time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid...

  • Restaurant Team Leader

    4 weeks ago

    Southport, Sefton, United Kingdom Taco Bell Australia Full time

    Taco Bell Australia is searching for enthusiastic and motivated individuals to join our team as Restaurant Team Leaders. As a Restaurant Team Leader, you'll play a vital role in ensuring exceptional customer service and fostering a positive work environment. You'll be responsible for leading and developing your team, maintaining operational efficiency, and...

  • Team Leader

    4 months ago

    Southport, United Kingdom Atlanta Group Full time

    **The Vacancy** Our Team Leader helps to shape our customer service support. You will manage the day-to-day activity of a team of agents, ensuring we run as smoothly and as efficiently as possible to support the customer journey. How will you do this? Joining our Sales & Service team, you will lead the team, both coaching and motivating them to deliver...

  • Team Leader

    4 months ago

    Southport, United Kingdom Holistic Support Services Full time

    **_Children's Home Team Leader - Senior (FT)_** **About the Job** Residential childrens home team leader We require a resilient Team Leader / Senior Support worker in our solo homes NB - This job requires experience in **Children's Residential Care.** This is a **Full-time job role**, the shift pattern is 1 shift on, then 2 shifts off. We offer...

  • Team Leader

    4 months ago

    Southport, United Kingdom B&Q Full time

    **About the role** **Team Leader - Checkouts** **Full time -36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Southport** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Team Leader- Clinical Negligence

    4 months ago

    Southport, United Kingdom Fletchers Solicitors Full time

    **Team Leader -Clinical Negligence** **Fletchers Solicitors Ltd have a fantastic opportunity for a Team Leader to join our growing Clinical Negligence Team!** **Location: Southport/ Hybrid** If you are looking to work for a growing company that offers internal progression, has a great work life balance, fabulous benefits, and will support you and your...

  • Team Leader

    3 months ago

    Southport, United Kingdom Sefton New Directions Limited Full time

    **TEAM LEADER** **Chase Heys, Southport** **36 hours per week** **£28,450 - £31,010 per annum** Sefton’s leading care provider, New Directions, is now recruiting for a Team Leader in Chase Heys, Southport. We currently employ around 350 staff across the business who pride themselves on delivering high quality social care and support to vulnerable...

  • Culinary Team Leader

    1 month ago

    Southport, Sefton, United Kingdom Taylor Shaw Full time £22,000

    Become a Part of Our Culinary Team Are you an enthusiastic Culinary Team Leader or someone seeking a role with school hours that can truly impact the lives of young individuals? If so, we invite you to consider joining our exceptional Catering team. This position is situated within our Education sector, focusing on providing meals for students. We are...

  • Restaurant Team Leader

    4 months ago

    Southport, United Kingdom Dobbies Full time

    As one of our Restaurant Team Leaders, your role will include providing pristine customer service, along with supporting the management team and mentoring our restaurant customer advisors, ensuring all our customers get the best service in our restaurants.  Responsibilities Supporting and coaching other members of staff and deputising for management...

  • Customer Experience Expert

    4 months ago

    Southport, United Kingdom Inchcape Full time

    **Mercedes Benz of Southport**- **Customer Experience Expert** **£24,888.89 (OTE £28,462.22) + Employee Benefits** **40 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym...

  • Customer Experience Expert

    3 months ago

    Southport, United Kingdom Inchcape Full time

    **Mercedes Benz of Southport - Customer Experience Expert** **£24,888.89 (OTE £28,462.22) + Employee Benefits** **40 hours per week with one day over the weekend (To be discussed during interview)** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym...

  • Customer Experience Expert

    3 months ago

    Southport, United Kingdom Inchcape Full time

    **Mercedes Benz of Southport - Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week (Tuesday to Saturday)** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym discounts**, **cash healthcare plans**, and a...

  • Customer Experience Expert

    4 months ago

    Southport, United Kingdom Inchcape Full time

    **Mercedes Benz of Southport - **Customer Experience Expert** **£24,888.89 - £28,000 + OTB £32,020 + Employee Benefits** - 40/45 hour working rotas available - to be discussed during interview_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health...

  • Customer Experience Expert

    3 months ago

    Southport, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes Benz of Southport** **£13,689 (OTE £15,684) + Employee Benefits** **22 hours per week with one day over the weekend (To be discussed during interview)** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health...

  • Customer Experience Expert

    3 months ago

    Southport, United Kingdom Inchcape Full time

    **Customer Experience Expert - Mercedes-Benz Southport** **£13,688.89 (OTE £15,654.22) + Employee Benefits** **22 hours per week with one day over the weekend (To be discussed during interview)** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental...

  • Customer Experience Expert

    4 weeks ago

    Southport, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time

    Mercedes Benz of Southport - Customer Experience Expert £25,386.67 (OTE 28,760) + Employee Benefits40hrs per week What we can offer you 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also availableRetail discounts that save you money every dayGym discounts, cash healthcare plans, and a cycle-to-work...

  • Kitchen Team Leader

    4 days ago

    Southport, Sefton, United Kingdom Stonegate Group Full time

    About UsWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of well-known brands like Slug & Lettuce, Be At One, and Popworld. Our pubs offer a warm and welcoming environment where guests can enjoy live sport, great food, and a wide range of drinks.The RoleWe're looking for a skilled Kitchen Team Leader to join our team...

  • Kitchen Team Leader

    4 days ago

    Southport, Sefton, United Kingdom Stonegate Group Full time

    About UsWe're a leading operator of pubs, bars, and late-night venues in the UK, with a portfolio of well-known brands like Slug & Lettuce, Be At One, and Popworld. Our pubs offer a warm and welcoming environment where guests can enjoy live sport, great food, and a wide range of drinks.The RoleWe're looking for a skilled Kitchen Team Leader to join our team...

  • Team Leader

    4 months ago

    Southport, United Kingdom Fletchers Solicitors Full time

    As a Team Leader, you will manage and lead a small number of teams covering specific regions ensuring that they support all legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will ensure that SLAs are maintained, and all cases processed in a timely...

  • Customer Experience Specialist

    3 months ago

    Southport, United Kingdom Cox Motor Group Full time

    **Customer Experience Specialist - £32,000 + OTE, Full-Time** If you are confident, courteous, considerate, highly organised and revel in success..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it? We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s...