Customer Experience Expert
6 months ago
**Customer Experience Expert - Mercedes-Benz Southport**
**£13,688.89 (OTE £15,654.22) + Employee Benefits**
**22 hours per week with one day over the weekend (To be discussed during interview)**
**Benefits**
At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team
- **Your Wellbeing** - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price
- **Community Volunteering Day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive, and authentic workplace
**Job Introduction**
**The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.** As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience.
You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers.
**Main Responsibilities**
- Proactively approaching customers to offer help and advice based on the customers requirements
- Helps create the right retail environment for our customers - inc. display
- Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
- Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers
- Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)
- Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service
- Help facilitate the test drive experience of our product including product presentation and documentation
- Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable
- Works closely with the Sell My Car Exec to ensure all possible car purchases are captured
- Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
- Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
- Captures data as directed by managers and required in line with Inchcape policy
- Ability to provide a first-class customer service with energy and enthusiasm
- An effective multitasker who is methodical and efficient
- Has a genuine desire to help people and the team
- Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
- Attention to detail
- Works hard to meet or exceed performance objectives
- Welcomes feedback and support to optimise performance
- Excellent listening and communication skills
-
Customer Experience Expert
6 months ago
Southport, United Kingdom Inchcape Full time**Mercedes Benz of Southport - Customer Experience Expert** **£24,888.89 (OTE £28,462.22) + Employee Benefits** **40 hours per week with one day over the weekend (To be discussed during interview)** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym...
-
Customer Experience Expert
6 months ago
Southport, United Kingdom Inchcape Full time**Mercedes Benz of Southport - Customer Experience Expert** **£28,000 (OTE £32,020) + Employee Benefits** **45 hours per week (Tuesday to Saturday)** **What we can offer you** - **33 days’ annual leave**, including bank holidays (pro rata) - **Retail discounts** that save you money every day - **Gym discounts**, **cash healthcare plans**, and a...
-
Customer Experience Expert
6 months ago
Southport, United Kingdom Inchcape Full time**Mercedes Benz of Southport**- **Customer Experience Expert** **£24,888.89 (OTE £28,462.22) + Employee Benefits** **40 hours per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym...
-
Customer Experience Expert
6 months ago
Southport, United Kingdom Inchcape Full time**Customer Experience Expert - Mercedes Benz of Southport** **£13,689 (OTE £15,684) + Employee Benefits** **22 hours per week with one day over the weekend (To be discussed during interview)** **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health...
-
Customer Experience Expert
6 months ago
Southport, United Kingdom Inchcape Full time**Mercedes Benz of Southport - **Customer Experience Expert** **£24,888.89 - £28,000 + OTB £32,020 + Employee Benefits** - 40/45 hour working rotas available - to be discussed during interview_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health...
-
Customer Experience Lead
3 weeks ago
Southport, Sefton, United Kingdom TUI Full timeTUI is committed to delivering unforgettable holiday experiences for its customers, and we need a skilled Customer Experience Lead to help us achieve this goal. As an Assistant Manager at our Formby shop, you will be responsible for driving sales and improving customer satisfaction by coaching and developing a team of destination experts.Key...
-
Customer Service Expert
2 weeks ago
Southport, Sefton, United Kingdom KBA FS Ltd Full timeJob SummaryWe are seeking an experienced Customer Service Expert to join our team at KBA FS Ltd. The successful candidate will have a proven track record of delivering excellent customer service, maintaining compliance, and driving continuous improvement.This is an exciting opportunity for someone who wants to make a real difference in people's lives. As a...
-
Customer Experience Coordinator
2 weeks ago
Southport, Sefton, United Kingdom Buck Mason Full timeJob OverviewWe are looking for a highly motivated Customer Experience Coordinator to join our team at Buck Mason. As a Customer Experience Coordinator, you will be responsible for ensuring that every customer has a positive experience in our store.Salary: $20.00 per hour, with opportunities for commission and bonus.Key Responsibilities:Provide exceptional...
-
Customer Experience Representative
4 weeks ago
Southport, Sefton, United Kingdom Abercrombie Full timeJob Title: Customer Experience RepresentativeEstimated Salary:$15.00 - $18.00 per hour (Based on Location and Experience)About Abercrombie & FitchAbercrombie & Fitch is a dynamic and fashion-forward retailer seeking a part-time Customer Experience Representative at our Southport location. As an ambassador of the brand, you will deliver exceptional customer...
-
Customer Experience Advisor
3 months ago
Southport, Sefton, United Kingdom beBee Professionals Full time £22,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Experience Specialist
6 months ago
Southport, United Kingdom Cox Motor Group Full time**Customer Experience Specialist - £32,000 + OTE, Full-Time** If you are confident, courteous, considerate, highly organised and revel in success..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it? We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s...
-
Customer Experience Specialist
7 months ago
Southport, United Kingdom Cox Motor Group Full time**Customer Experience Specialist - £32,000 + OTE, Full-Time** If you are confident, courteous, considerate, highly organised and revel in success..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it? We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s...
-
Customer Experience Specialist
6 months ago
Southport, United Kingdom Cox Motor Group Full time**Customer Experience Specialist - £32,000 + OTE, Full-Time** If you are confident, courteous, considerate, highly organised and revel in success..then we want to talk to you. Great customer service is what we are all about. Can you help us deliver it? We are not shy to admit that the motor trade has changed over recent years. And so has our customer’s...
-
Customer Experience Director
2 weeks ago
Southport, Sefton, United Kingdom Buck Mason Full timeThe Role of a Lifetime at Buck Mason: If you're passionate about delivering exceptional customer experiences and driving business growth, consider joining our team as a Compensation Manager. In this exciting role, you'll have the opportunity to develop your skills, build meaningful relationships, and contribute to our mission of creating high-quality...
-
Customer Experience Associate
5 days ago
Southport, Sefton, United Kingdom Snowfox Group Full timeWe're revolutionizing the dining experience in London, introducing an innovative approach to eating out. Our authentic Japanese cuisine is not only delicious but also fresh and full of flavour.About YouWe're seeking enthusiastic individuals who share our love for good food to join us on this exciting journey.You'll assist your manager in operating our kiosk,...
-
Customer Experience Representative
3 days ago
Southport, Sefton, United Kingdom Snowfox Group Full timeIf you're passionate about delivering exceptional customer experiences and are looking for a rewarding career in the food service industry, we'd like to hear from you!Snowfox Group is committed to providing a supportive and inclusive work environment that encourages growth and development. We offer a range of benefits, including:A competitive salary of...
-
Customer Experience Team Leader
6 months ago
Southport, United Kingdom Inchcape Full time**Customer Experience Team Leader - Mercedes Benz Leicester** **_Basic Salary is £34,680 with OTB £44,676_** **_Excellent company benefits + Company Car_** **_45 hours_** **Create Experiences You Can Be Proud Of.** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to...
-
Wireless Customer Experience Specialist
2 weeks ago
Southport, Sefton, United Kingdom Your Wireless, Inc. Full timeAbout the RoleThis position involves working directly with customers to provide an exceptional sales experience, educating them on Verizon Products and Services, and guiding them through the selection and buying process.The ideal candidate will have excellent communication and interpersonal skills, be self-motivated and goal-oriented, and possess strong...
-
Expert Healthcare Provider
5 days ago
Southport, Sefton, United Kingdom The Boots Company PLC Full timeJob Title: Expert Healthcare ProviderThis is an exciting opportunity for a skilled healthcare professional to take on a leadership role in delivering pharmacy services and developing their career in a dynamic and supportive environment.Salary: £65,000 - £85,000 per annumAbout the RoleAs an Expert Healthcare Provider, you will be responsible for providing...
-
Expert Relationship Administrator
6 months ago
Southport, United Kingdom Fletchers Solicitors Full time**Expert Relationship Administrator** **Fletchers Solicitors Ltd have a fantastic opportunity for to join our growing Legal Strategy & Operations team!** **Location**:Southport/Hybrid** Fletchers are a leading law firm, whose focus is on growing our already successful business considerably in the next few years. We are looking for the right person to be...