Customer Service Agent

4 weeks ago


Leeds, United Kingdom PerfectDraft Ltd Full time

**Shifts available**

**Part Time - 16.5 hours: 3 evening shifts 5:45pm-9pm and one weekend shift 9-5.**

**This role requires immediate start date.**

**Who is PerfectDraft**:
PerfectDraft is the ultimate home Beer experience. Our machine cools beer to a perfectly-chilled consistent temperature. There are more than 40 beers available to serve with PerfectDraft from craft beers to Belgian Classics, Classic German Lagers to fruity brews. All served how the brewer intended.

PerfectDraft is at the forefront of ecommerce, technology and brewing. Our strategy has been to launch and grow the PerfectDraft brand, product range and customer base via our own Direct to Consumer eCommerce stores in Europe. These stores include Beer Hawk (UK), Hopt (Belgium, Germany, the Netherlands, Italy, Spain & Sweden) and Saveur Bière (France). We have created a pioneering and sustainable returns loop from breweries to consumers, and back again.

The PerfectDraft team operates as a venture within AB-InBev, the world’s leading global brewer. This means we have both the autonomy and agility to move fast, combined with the scale, expertise and financial backing to change the way people around the world drink beer at home.

Employing over 450 people worldwide, we have been on one hell of a ride for the last few years, and we are just getting started

**What you’ll be doing**:

- Resolves customer enquires in accordance with company policy
- Identifies trends in customer interactions and escalates as appropriate
- Performs routine clerical duties including outbound calls and assisting customers
- Contributes to continuous improvement within Customer Services and the wider business
- Shows good product and process knowledge, treating customers fairly across all communication channels
- Admin tasks relating to the customer service team
- You'll be comfortable working in a fast-paced environment where the customer always comes first
- You’ll love speaking to all sorts of new people
- You'll be adaptable to change and flexible in your approach
- You’ll have a positive attitude and a willingness to learn

**What are we looking for?**

Knowledge of basic complaint handling techniques and customer services skills desirable

Strong Communicator, both verbally and written

Ability to analyse and solve problems
- Ability to relate with customer’s situation
- Clerical, word processing, and/or office skills desirable
- Ability to work as part of a team and individually
- Punctual and reliable

You will be working from home remotely with the option to use the office space in Leeds, this may then move to be part remote with a hybrid of WFH and office.

**Job Types**: Part-time, Permanent
Part-time hours: 16.5 per week

**Salary**: £10.42 per hour

Schedule:

- Overtime
- Weekend availability

COVID-19 considerations:
We have regular cleaners on site in the open offices, masks available to wear while on site, desk are spaced out for social distancing.

Work Location: In person



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