Client Support Adminstrator
6 months ago
Great that you're thinking about a career with BSI
Do you believe the world deserves excellence?
Vacancy: Client Support Administrator
Location: Milton Keynes
**Job Type**: Permanent, Full Time
As the leading global business standards company BSI helps 86,000 clients worldwide to improve their businesses. We work with thousands of organisations which range from the world’s largest most successful brands to small local businesses.
What are you looking for?
Do you enjoy providing an excellent client experience by providing administrative support? Due to a huge period of growth within BSI, we're looking for a
_Client Support Administrator_ to join our existing team and support BSI internal and external clients and colleagues.
The
_Client Support Administrator_ will be responsible for:
- Supporting all business administration activities of managing clients and any client queries- Processing both internal and external client queries- Working collaboratively across BSI to ensure a prompt and thorough investigation, into dissatisfied queries- Ensuring BSI systems are accurately maintained with relevant data and information from our clients and that this is shared with the delivery team- Handling all incoming calls from external and internal clients in an effective manner, ensuring that the BSI Client First principles are maintained at all times- Actively contacting our clients to resolve client requests
To be successful in the role, you should possess the following:
- Experience working in a client services/client facing role-
- Strong client focus- Good attention to detail- Ability to effectively communicate at all levels- Able to multi-task- Strong negotiation and influencing skills- Proactive problem solver
What we offer:
BSI offers a competitive salary, incentive bonus, company car (for specific roles), ongoing training and development, private medical and dental insurance, a company-matched pension scheme and twenty-seven (27) days annual leave plus Bank Holidays with the option to buy additional days.
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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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