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CRM Assistant

6 months ago

London, United Kingdom Parfums Christian Dior Full time

**Position**:
**POSITION: CRM ASSISTANT**

DEPARTMENT: CRM

LOCATION: CENTRAL LONDON

REPORTS TO: SENIOR CRM MANAGER

**PURPOSE OF THE ROLE**

The CRM Assistant will support the CRM Manager with the running of the Loyalty Program logistics operations and delivering an excellent client experience, with the aim of improving client satisfaction, retention and engagement.

**MAIN RESPONSIBILITIES**

**_ Support CRM Manager with delivering excellent client experience of Loyalty Program_**
- Handle customer queries from Client Services/Retail teams and respond in timely manner
- Organise deliveries relating to customer queries
- Liaise with Paris Client Services teams, provide relevant updates as required
- Manage CRM loyalty stock inventory, store allocation orders and deliveries
- Liaise with Paris CRM team regarding stock as required

**_Oversee Brand Engagement element of the Loyalty Program_**
- Manage brand engagement content and rewards elements with support of intern
- Train and oversee intern on brand engagement content and rewards setup

**_Reporting _**
- Collate Customer Service reports on a weekly and monthly basis
- Assist with KPI reporting on Loyalty Program

**Profile**:
**PERSON SPECIFICATION**

Key Competencies/Technical Skills
- Highly competent in MS Office suite (Excel, PowerPoint, Word)
- Experience in Power BI and Salesforce preferred
- Logistics and operations experience
- Adept at learning and using new technical tools
- Analytical mindset
- Client-centric, customer services / retail experience

Profile
- Strong experience in operational tasks (logistics, client relations) and excel
- Demonstrable knowledge of luxury industry, interest in CRM
- Highly organised and solution-oriented, with exceptional eye for detail
- Strong numeracy and analytical skills
- Previous experience in CRM desirable, but not mandatory
- English mother tongue

**Additional information**:
**POSITION WITHIN THE ORGANISATION**

***Reports to
- Senior CRM Manager

Internal Interactions:

- Dior UK Client Experience team
- International Dior Client Services team (Paris)
- International Dior CRM team (Paris)
- Dior UK Retail team
- Dior UK Logistics team

External
- Logistics suppliers
- Print supplier