CRM & Community Assistant

5 months ago

London, United Kingdom Wirex Full time

**ABOUT US**

We’re Wirex and we’re not like anyone else. Why? Because we always do things our way, before anyone else does them - like creating the first ever debit card that lets you pay with crypto, making it easier for ordinary people to access DeFi-powered savings and setting up the world’s first cryptocurrency rewards scheme.

Our vision is a world in which everyone can enjoy the benefits of digital currency - everything from the power to send money around the world near-instantly without breaking the bank to buying, storing and exchanging 40+ top tokens on a secure, easy-to-use platform at some of the best rates in the industry.

We must be doing something right, because more than 5 million people across 130 countries are helping to change the world by using Wirex.

Are you part of the digital money movement? Do you want to change the way people think about money, forever? If your skills fit our vision and you want to join a company that’s really going place

**OVERALL ROLE PURPOSE**

We are seeking a highly motivated and skilled marketer for our CRM & Community Assistant position. We are looking for someone who has a passion for the crypto/Web3 industry and a genuine interest in growing their skills and expertise in the CRM and Community fields. As a CRM & Community Assistant you will split your time across two important areas of marketing; Community and CRM. This is an exciting hybrid role, where you will get an opportunity to gain skills and experience across both Community and CRM. In this role you will be responsible for supporting and nurturing customer relationships, helping to drive engagement within our community, and championing the growth of our brand. You will use your problem-solving skills, great time management, and good judgment to reinforce the success of our CRM and community initiatives.

An interest in the crypto/Web3 industry is a must, along with the goal to learn more about this emerging field. The role will require a genuine industry enthusiast; someone who can easily converse with our community, highlight current trends and assess the changing demands and market conditions, whilst proactively keeping up to date with new developments and emerging topics. You will use this relentless curiosity and eagerness to learn and develop Wirex’s products and features.

This role is perfect for someone who already has a base knowledge of marketing fundamentals and/or functions through either study or work experience and is ready to take the next step in their marketing career. We do not require an experienced person, instead, we are looking for someone who is passionate about the crypto/web3 space and wants to grow further in this area. This is a phenomenal opportunity for someone at the start of their marketing career.

**MAIN RESPONSIBILITIES OF ROLE**
- Contribute to delivering the CRM strategies to enhance customer engagement, retention, and satisfaction.
- Manage customer databases & implement targeted marketing campaigns to drive customer acquisition & loyalty.
- Monitor and analyse customer data to identify trends, opportunities, and areas for improvement.
- Act as the primary point of contact for customer enquiries and provide exceptional customer service on community-led platforms.
- Collaborate with cross-functional teams to ensure seamless communication and execution of CRM initiatives.
- Cultivate and nurture our online community by moderating discussions, responding to comments, and fostering a positive and engaging environment.
- Proactively identify and address customer needs, concerns, and feedback, ensuring their voices are heard and addressed appropriately.
- Stay up-to-date with industry trends, best practices, and emerging technologies related to CRM & Community.
- Collaborate with internal stakeholders to gather insights and feedback to improve our products and services.
- Adapt to ad-hoc requests and changing pace/market conditions, ensuring timely delivery of tasks and projects.

**EXPERIENCE/SKILLS REQUIRED**
- Degree and/or relevant certifications are advantageous.
- Proven experience in CRM management and community engagement would be highly preferred.
- General knowledge of Marketing and the grasp of what each department might do.
- Interest in the crypto/Web3 industry is a must, along with the ability to converse with the community easily.
- Previous experience of dealing with customers in a professional and timely manner would be highly beneficial.
- Strong working knowledge of all social platforms in general - Facebook, Twitter, TikTok, etc
- Customer centric and able to identify pain points of the customer and come up with solutions.
- Great executioner and autonomous thinker (starter-finisher).
- Demonstrated ability to prioritise tasks and manage multiple projects simultaneously.
- Detail-oriented mindset with a focus on accuracy and quality.
- Previous experience in customer service or client-facing roles is preferred.

**BENEFITS**
- 27 days ho

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