Clinique - CRM Assistant

7 months ago

London, United Kingdom The Estée Lauder Companies Full time

**Clinique CRM Assistant**
- **Working Closely with the Corporate Team (10%)**: Sharing current projects, addressing technical issues, and seeking support from the Corporate Team/CRM agency during weekly meetings.
- **Market Intelligence (5%)**: Monitoring competitors’ activities, including communication ecosystem, design & layout, events, loyalty programme, etc., to provide insights.
- **Purchase Orders Handling (5%)**: Accurately raising purchase orders before month-end to ensure smooth operations within the team.
- **Sample Allocation to Stores (5%)**: Assisting in sample allocation and event raise to ensure samples are delivered to stores on time to support the instore activities.
- **Other Duties (5%)**: Assist the Assistant CRM Manager in managing and executing Moveable Ink projects by working closely with the Corporate team and agency.

**Qualifications**
- Prior experience in customer relationship management (CRM), preferably in the beauty or retail industry, is highly desirable.
- Experience with CRM software platforms such as Braze or similar tools is a plus.
**Creativity**:

- A creative mindset to contribute innovative ideas for CRM campaigns and customer engagement initiatives.
- Ability to think outside the box to develop compelling content and promotional strategies.
**Communication Skills**:

- Excellent written and verbal communication skills.
- Ability to effectively communicate with internal teams, external partners, and CRM agencies.
**Analytical Skills**:

- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Familiarity with data analysis tools - Google Analytics and techniques to track campaign performance and customer behavior.
**Organizational Skills**:

- Exceptional organizational skills with the ability to manage multiple projects simultaneously.
- Detail-oriented approach to ensure accuracy in data management and campaign execution.
**Team Player**:

- Collaborative attitude with the ability to work effectively within a team environment.
- Willingness to support cross-functional teams and contribute to overall departmental goals.
**Adaptability**:

- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Willingness to learn and stay updated on industry trends and best practices in CRM.
**Passion for Beauty Industry**:

- Genuine interest in the beauty industry and understanding of customer preferences and trends.
- Enthusiasm for Clinique's products and brand philosophy.
- A Bachelor's degree in Marketing, Business Administration, Communications, or a related field is preferred.

**Job**: Marketing

**Primary Location**: GB-ENG-London

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: 1st (Day) Shift

**Job Number**: 247527

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