CRM Assistant
7 months ago
Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you.
**CRM ASSISTANT - FULL-TIME, LONDON**
Over the last 18 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.
END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2.5 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
We currently have an exciting opportunity in our Digital team for a CRM Assistant. Reporting into our CRM Manager, the CRM Assistant will be an integral support in part of our expanding and highly focused Digital Team.
**What you'll be doing**:
Key responsibilities
- Anticipate the needs of the END. customer so that all campaigns and messaging are tailored accordingly
- Use analytical tools to monitor campaign performance and to assist with weekly reporting
- Work collaboratively with CRM Manager on automated and Customer Lifecyle campaigns to nurture LTV and grow engaged subscriber cohorts.
**What you'll be able to demonstrate**:
Skills and experience
- Experience of using Adobe Photoshop and HTML coding skills
- Knowledge of segmentation and targeting
- Understanding of customer retention strategies
- Strong interest in END. and our brand roster
- Web analytics and reporting experience
- Highly organised, with a high level of attention to detail
- Experience working with large amounts of data and API
**What we can offer you**
- Competitive salary
- Generous staff discount and staff sales
- 29 days holidays (including bank holidays and birthday)
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Registered access to Healthcare Benefits provider
- Company pension scheme
- Opportunities for professional development and career progression
- Cycle-to-work scheme
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.
If you have what it takes to be part of our future success, we want to hear from you.
Type of employment: Permanent, full-time
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