Operations Assistant

4 weeks ago

York, United Kingdom OSR Medical Ltd Full time

**Job Description - Operations Assistant**

**Job Details**

Job Title - Operations Assistant

Salary - £21,860 plus Duty Management allowance.

Location - Tockwith Ambulance Station

Hours - Full-time, Permanent, 40 hours per week, on a two-week rolling rota

Reports to - Operations Manager

OSR Medical Ambulance Service (OSR Medical Ltd) is an independent ambulance provider of Emergency, Urgent Care and Non-Emergency Patient Transport Services (PTS).

**Job Purpose**

The purpose of this role is to ensure the effective day to day running of all the company vehicles and stations within the business. Working under the direction of the Management Team, this role will ensure that other roles are able to work efficiently, with sufficient supplies of safe equipment and maintenance of safe working areas to minimise disruption to business operations.

**Main Duties and Responsibilities**
- Lead and manage entire station functions ensuring correct processes are implemented and maintaining high standards of operation.
- Maintain a clean, tidy and organised base to support the crews in a timely despatch to duty and in line with the company requirements.
- Facilities management - Ensure building maintenance is compliant and any faults or failures are identified and actioned, working with landlord and management where necessary. (e.g. fire alarm testing)
- Ensure vehicles due for service/repair/MOT are taken offline, in time, from active service with mínimal or no impact to the operation, liaising with the Operations Manager.
- Ensure Vehicle availability alongside the Operations Manager
- Ensure tracking devices on all vehicles are working correctly and produce reports as and when required by the Managing Director
- Work with crews on active service to ensure vehicles are clean, fully stocked, and well-maintained at all times.
- Procurement of medical and general supplies from preferred suppliers (inc. Medical Gases, Medical Supplies, Cleaning, and any other Required Stock)
- Ensure minimum stock levels are maintained and supplies do not run out, liaising with the Management Team for Orders if Required
- Medical device management - Ensure equipment is serviced and calibrated each year.
- Ensure COSHH cupboard contains correctly stored items and is secured, along with relevant documentation
- Provide supervisory and administrative support to the frontline staff where required.
- Manage compliance of all operational staff whilst they are at Station, liaising with the Operations Manager.
- Utilise processes to send out all relevant communications to staff on the appropriate channels.
- To take part in staff development programmes and annual development reviews and/or undertake further training when required.
- To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives.
- Leading and supporting on investigation reports where required.
- Assist the management team in ensuring all operational staff adhere to company and NHS customer policies, including attendance, appearance, and conduct.
- Ensure OSR Medical Ltd code of conduct is adhered to allowing superior client service, effectual and prompt communications as well as follow-up on every pending matter with clients and staff.
- To ensure that statutory regulations and organisational policies and procedures are always implemented and adhered to.
- To work to the values of the organisation and display high standards of integrity and professionalism towards clients, supplier, and colleagues.
- To always act in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity.
- To ensure timely updates / maintenance of Company policies and procedures relating to the Ambulance Station and Vehicles therein.
- Manage compliance of all operational staff, ensuring the Active to Dormant process is followed, working with the support departments to resolve any inactive pins.
- To undertake any other reasonable request which is relevant to the post as may be assigned by the Leadership Team.
- Undertake audits for all drugs, medical gases, consumables stock and other relevant equipment as per policy and management instruction
- Ensure all Vehicle details are Tracked on main database (mileage, tax, MOT, Deep Cleans and any current issues)
- Maintain cleaning and deep clean records in accordance with policy and CQC requirements, with the administrator
- Maintain accurate records of vehicle repair and maintenance and ensure Tax / MOT and Insurance Documents remain up to date, with the administrator
- Ensure all fuel cards are up to date and active.
- Ensure all Equipment services and calibrations are logged and recorded in line with policies, with the administrator.
- Perform a minimum of 4 Duty Management shifts per month.
- May be required to undertake tasks assigned by the Duty Manager with short notice.
- To ensure the maintenance, servicing and repair of all company vehicles and equ

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