Customer Resolutions Associate

2 days ago


Leeds, United Kingdom CLD Recruitment Full time

Duties of Senior Complaints Associate:

- Effectively handle and resolve complaints in a timely manner
- Encourage active complaint resolution at first point of contact
- Advocate correct role model behaviours in terms of speedy and accurate complaint resolution via the appropriate channels
- Ensure that all complaint processes and procedures are kept up to date
- Maintain a high awareness of complaints/root cause and MI across all teams
- Provide support to the leadership teams
- Ensure all teams are accountable and respond in a timely manner to complaint issues

Essential:

- Experience in Complaint Resource Planning
- Engaging and Personable
- Clear and effective communicator
- Strong influencer
- Superb written and verbal communication skills with an excellent telephone manner
- A positive attitude with a great team spirit
- Computer literate with good understanding and experience of Microsoft Office
- Administration experience
- Excellent problem solving

If you have the required skills and background to be successful within this role then please contact me or hit apply

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.



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