Senior Complaints Associate

The role of the Senior Complaints Associate is based within the Leeds Customer Resolution team, dedicated to supporting the business in providing service excellence to all of our Transfer Agency Clients. A key aspect of this role is to ensure that the Customer Resolution (CRT) team deliver and maintain a high quality, accurate and outstanding customer...

To investigate and resolve complaints, and to support fair customer outcomes and remediation activity, in line with the company’s core values, FCA regulation, and business standards, whilst achieving qualitative and quantitative targets. **The role will involve**: - Conduct investigations into complex complaints including Defined Benefit pension...

I am recruiting for a Senior Complaints Handler to join a Global Financial Services organisation in Leeds City Centre. You will be joining a leading Customer Resolutions team who are dedicated to provide excellent service at all times to their clients. The role will be to ensure that you are delivering high quality customer service to customers &...

**Customer Complaints Handler** **Leeds City Centre** **Full time - Hybrid once training complete** **£26,000.00** We are actively recruiting a Customer Complaints Handler for our reputable client based in the centre of Leeds in modern offices on a permanent basis. **KEY RESPONSIBILITIES**: - Provide a friendly and professional complaints resolution...

Are you the proud owner of a DB qualification (G60/AF3/AF7/AwPeTr, or equivalent) and possess an inquiring mind? Have you previously worked in either complaints, file-checking, or as a paraplanner? We have a superb opportunity for a Senior Complaints Resolution Officer to work within a high-profile business. This is a hybrid role working 2 days from home,...

**Role Overview** **Role**:Resolutions Lead (Complaints) **Reporting to**:Customer Experience Manager **Location**:Leeds **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader...

**Role Overview** **Role**:Resolutions Lead (Complaints) **Reporting to**:Customer Experience Manager **Location**:Leeds **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader...

**£30,500 - £34,000 DOE + annual bonus (up to 10%)** **Monday-Friday flexible between 8am-6pm** **Leeds** Are you an experienced leader with experience dealing with complaints? Do you want to join an award winning business that is growing at a rapid pace with superb career advancement opportunities? We are searching for a seasoned Complaints Manager...

**My client is looking for a** Senior Operations Manager within Complaints to be responsible for leading the Complaint Handling Operations ensuring a prompt and effective service, for both customers and the business. **Responsibilities**: - Accomplished people leader with confirmed partner management experience gained within complaint handling...

About This RoleZenith Group is seeking an experienced Senior Customer Service Executive to join our Consumer Division. As a key member of our team, you will be responsible for managing a caseload of customer complaints and providing top-notch customer service while ensuring compliance with FCA guidelines.Responsibilities and AccountabilitiesYour key...

Duties of Senior Complaints Associate: - Effectively handle and resolve complaints in a timely manner - Encourage active complaint resolution at first point of contact - Advocate correct role model behaviours in terms of speedy and accurate complaint resolution via the appropriate channels - Ensure that all complaint processes and procedures are kept up to...

Role OverviewIn this challenging and rewarding role as a Senior Customer Service Executive at Zenith Group, you will be responsible for delivering industry-leading customer service while efficiently managing a caseload of customer complaints. With a strong focus on complaint resolution and customer satisfaction, you will work closely with our Consumer...

Health Regulatory Solicitor (Advisory and Inquests) sought by a top commercial law firm in Leeds. Flexible and hybrid working on offer as well as excellent remuneration package.THE FIRM:Highly-regarded full service commercial law firmGreat regional and national reputation for delivering high quality legal adviceRole to be based in Central Leeds (Hybrid...

FS Regulatory Senior Associate - Leeds A highly regarded Leeds firm are looking for a Financial Services Regulatory Senior Associate to join their hugely ambitious team. You will have the support of a market-leading team and will play a key part in the growth of the contentious financial services offering. **The Opportunity**: This is an exciting...

We are seeking a skilled Procurement Associate to join our Medical and Technologies team. The successful candidate will have experience working on Microsoft Office and be working towards or completed level 3/4 CIPS.Job OverviewThis is an exciting opportunity for a Procurement Associate to facilitate customer complaints, update the Navex system, and meet...

Corporate Associate/Senior Associate, leading national firm, Leeds Fantastic opportunity for an Associate/ Senior Associate level Corporate lawyer to join the corporate team of an award winning national law firm in Leeds. THE FIRM This is a great opportunity for an experienced corporate lawyer to work for a major UK law firm renowned for its outstanding...

Overview: Our highly regarded financial services regulatory team is looking for an experienced senior associate to help support and grow our contentious financial services offering. You'll be joining a high performing and hugely ambitious team providing market-leading and specialist legal advice to consumer, motor, asset and mortgage finance providers....

Our highly regarded financial services regulatory team is looking for an experienced senior associate to help support and grow our contentious financial services offering. You’ll be joining a high performing and hugely ambitious team providing market-leading and specialist legal advice to consumer, motor, asset and mortgage finance providers. You’ll...

About the RoleWe are looking for a highly skilled and experienced Senior Pensions Administrator – Scheme Events to join our team in Leeds. In this role, you will be responsible for providing support to senior associates with the production of pension increases, benefit statements, and administration reports.The successful candidate will have experience of...

PQE: - 5 years +- Term: - Permanent- Working hours: - Full-time- Department: - Employment- Location: - Manchester or Leeds- The firmLewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities. With offices in London, Oxford,...