Customer Relations Executive

3 weeks ago


Chorley, United Kingdom James Donaldson Timber Full time

**Job Title: Customer Relations Executive**

Company: James Donaldson Timber

Location: South Midlands/Wales

**About Us**: James Donaldson Timber is a leading provider of high-quality timber products, serving clients across the UK. With a reputation for excellence and a commitment to customer satisfaction, we take pride in delivering premium solutions to our partners in the construction and building materials industry. We are part of the Donaldson Group, established in 1860 who are a family of 17 businesses and brands, ranging from B2B, retail and ecommerce, all with shared values and a common vision. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in.

**Role Overview**: We are seeking a motivated and experienced Customer Relations Executive to join our team. The primary responsibility of this role is to nurture and maintain relationships with our existing network of merchants who stock our products. This position offers an exciting opportunity for career development, with the potential to progress into a senior sales role within the company.

**Key Responsibilities**:

- Develop and maintain strong relationships with existing merchants to ensure continued business growth and customer satisfaction.
- Regularly engage with clients to understand their needs, address any concerns, and provide support as needed.
- Collaborate with internal teams, including sales, marketing, and production to ensure seamless communication and service delivery to clients.
- Identify opportunities for upselling and cross-selling our products to existing clients, maximising revenue potential.
- Stay informed about industry trends, market developments, and competitor activities to effectively position our products and services.
- Prepare regular reports and updates on client activity, sales performance, and market insights for management review.

**Skills and Capabilities**:

- Proven experience in customer relationship management, preferably within the timber or building materials industry.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Results-oriented mindset, with a focus on achieving sales targets and driving business growth.
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Self-motivated and proactive approach to work, with the ability to work independently and as part of a team.
- Willingness to travel within the South Midlands/Wales region as needed.
- Full UK driving license.

**What we offer**:

- Competitive salary commensurate with experience.
- Company car.
- Opportunities for career advancement and professional development within the company.
- Our benefits package includes: 30 days' holiday, inclusive of Statutory Bank Holidays, Length of service awards, Company sick pay, Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line). We provide an additional catalogue of optional benefits including and not limited to, cycle to work schemes, holiday buy and sell and private medical insurance.

Hours are 39 hours per week, Monday to Friday

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 30/06/2024
Reference ID: 248/JDT/MS/24



  • Chorley, Lancashire, United Kingdom James Donaldson Timber Full time

    Job Title: Customer Relations ExecutiveCompany: James Donaldson TimberLocation: South Midlands/WalesAbout Us: James Donaldson Timber is a leading provider of high-quality timber products, serving clients across the UK. With a reputation for excellence and a commitment to customer satisfaction, we take pride in delivering premium solutions to our partners in...


  • Chorley, United Kingdom Black Box Security Full time

    **Apprentice Customer Relations Assistant*** Are you looking to work for a great company that will value you as an employee? Come and join our team at Black Box Group This is a highly rewarding position, joining a strong and dedicated operations team providing high level of customer service to all clients. We are looking for a Apprentice Customer...


  • Chorley, Lancashire, United Kingdom Black Box Security Full time

    Apprentice Customer Relations AssistantAre you looking to work for a great company that will value you as an employee?Come and join our team at Black Box GroupThis is a highly rewarding position, joining a strong and dedicated operations team providing high level of customer service to all clients.We are looking for a Apprentice Customer Relations Assistant...


  • Chorley, United Kingdom Ninetech Full time

    Role: Customer Support Specialist Salary: £25,000 per year Location: Buckshaw Parkway, Chorley PR7 7EY About the Company: Industry leaders in their SaaS space, with an impressive portfolio of clients that has consistently grown and is showing no signs of slowing down with large growth predicted for this year. Culture is key to this organisations success...


  • Chorley, Lancashire, United Kingdom Ninetech Full time

    Role: Customer Support Specialist Salary: £25,000 per year Location: Buckshaw Parkway, Chorley PR7 7EY About the Company: Industry leaders in their SaaS space, with an impressive portfolio of clients that has consistently grown and is showing no signs of slowing down with large growth predicted for this year. Culture is key to this organisations success...


  • Chorley, United Kingdom Ninetech Full time

    Role: Customer Support Specialist Salary: £25,000 per year Location: Buckshaw Parkway, Chorley PR7 7EY About the Company: Industry leaders in their SaaS space, with an impressive portfolio of clients that has consistently grown and is showing no signs of slowing down with large growth predicted for this year. Culture is key to this organisations success...


  • Chorley, Lancashire, United Kingdom Black Box Fire & Security Full time

    Company Bio Black Box started over 40 years ago as a family business based in the North West. Today we provide fire and security solutions to commercial, residential and public sector clients. Our business has grown because of customer recommendation and the development of strong commercial relationships, some of which are over 25 years old. Our team of...


  • Chorley, Lancashire, United Kingdom Ventus Group Ltd Full time

    Ventus Group are currently working on behalf of a rapidly growing Oil and Fuel company who are launching a brand new division with a new product/service offering. we are looking to recruit an experienced Business Development Executive to grow a rapidly growingbusiness within this exciting new position. This is an excellentopportunity for someone who's target...


  • Chorley, United Kingdom Black Box Fire & Security Full time

    Company Bio Black Box started over 40 years ago as a family business based in the North West. Today we provide fire and security solutions to commercial, residential and public sector clients. Our business has grown because of customer recommendation and the development of strong commercial relationships, some of which are over 25 years old. Our team...

  • Sales Executive

    4 weeks ago


    Chorley, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE)Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.Mandatory – Full driving licence (0 - 3 points)Field Sales Executive — ChorleyThe Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme....

  • Sales Executive

    1 month ago


    Chorley, United Kingdom Verisure Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Field Sales Executive — Chorley The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k  — £40k OTE in their first year, and our top performers...

  • Sales Executive

    1 month ago


    Chorley, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Field Sales Executive — Chorley The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k  — £40k OTE in their first year, and our top performers...


  • Chorley, United Kingdom Mandeville Recruitment Group Full time

    A fantastic opportunity has arisen for an Internal Sales Executive to join this distributor of products for the construction industry. THE ROLE To maximise growth of sales within the branch and surrounding area Managing a ledger of existing accounts and building customer relationships Developing new business opportunities and calling lapsed and dormant...


  • Chorley, United Kingdom Clarify Consultancy Ltd Full time

    Due to rapid growth and expansionthis successful international manufacturing company requires aCustomer Service Representative to be the first point of contactfor their clients.Reporting to theSales Manager duties to include:Responding to customer queries aboutservices Providing price quotationsand explaining product pricing Makingoutbound customer calls in...


  • Chorley, United Kingdom FI Real Estate Management Full time

    **Job Description - Marketing & Events Executive (On-Site)** Combining marketing and event management skills to build and enhance the company events programme through creating an agenda of brand-focused interactive and engaging events, including staff activities, alongside responsibility for all marketing elements of our serviced office company,...

  • Marketing Executive

    3 weeks ago


    Chorley, United Kingdom Positive Solutions Limited Full time

    **Positive Solutions Limited** is the leading provider of healthcare technology to Community Pharmacies. For nearly 30 years we have provided cutting edge solutions that support healthcare professionals, increase efficiency and improve patient outcomes. **SUMMARY OF THE ROLE** An exciting new role to support our engagement with healthcare professionals...


  • Chorley, United Kingdom FI Real Estate Management Full time

    **Company** FI Real Estate Management is an asset and property management company with over 30 years’ experience in the UK and European real estate markets. Over the last couple of years, we have seen huge growth and expansion into different areas of the industry and therefore to meet this need we need to expand the team to facilitate and support the...

  • Finance Executive

    1 month ago


    Chorley, United Kingdom FISC healthcare Full time

    **Role: Finance Executive** We are a family run business, established for over 40 years with exciting growth plans for which we need to expand our customer service team. Delivering outstanding customer service is of utmost importance to us, we are a relatively small team and we need someone who will bring energy and enthusiasm with them every day. At...

  • Sales Executive

    4 weeks ago


    Chorley, United Kingdom Optimise Talent Ltd Full time

    Sales Executive – Motor Trade - £50k package + Company Car.Based in Chorley, Lancashire.Working hours Mon-Fri 9am-5pm with one 6pm finish per week and circa 1 in 2 Saturdays (could be less!) – Great work life balance!!This is not your average motor trade sales executive role and what you are selling is far from average too!Previous motor sales...

  • Sales Executive

    1 month ago


    Chorley, United Kingdom Optimise Talent Ltd Full time

    Sales Executive – Motor Trade - £50k package + Company Car. Based in Chorley, Lancashire. Working hours Mon-Fri 9am-5pm with one 6pm finish per week and circa 1 in 2 Saturdays (could be less!) – Great work life balance!! This is not your average motor trade sales executive role and what you are selling is far from average too! Previous motor sales...