Tiktok Live

3 months ago

London, United Kingdom TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

As part of the LIVE Traffic & Ecosystem team, the Customer Service Experience team provides world-class service and experience for customers and creators. The team seeks an astute Global Customer Service Representative, covering the Turkish community market to help provide effective communication with customers, and can understand and solve their problems, in a friendly and professional manner. The successful applicant will come with a track record of resolving complex customer requests and providing assistance promptly.

Roles & Responsibilities
- Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
- Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
- Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
- Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
- Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
- Support ad-hoc projects and initiatives per business needs.

**Qualifications**:

- BA/BS degree or equivalent practical experience.
- Fluent command of the English & Turkish language is a must.
- Requires a minimum of 2 years' experience in a customer service environment.
- Demonstrates effective, clear, professional written and oral communication with team members and customers.
- Eager to learn, initiative taker and problem-solver.
- Proactive and continuous improvement attitude.
- High problem solving and priority skills.
- Thrives in fast and dynamic environments and ability to work under high pressure.
- Support business in shifts by following the local labor laws.
- Meticulous and organized.
- Have a good temper to handle disputes and emergencies and must be service-oriented to handle and resolve disputes.
- Experienced working for live-streaming / user-generated content platforms is a plus.
- Works comfortably with Microsoft Word and Excel.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • 3D Designer- Tiktok Live

    4 months ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • TikTok Live Operations Manager

    1 week ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Creator Network Growth Manager to join our TikTok LIVE team. As a key member of our UK RiseHub team, you will be responsible for fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard newly signed Creator Network...

  • TikTok Live Operations Manager

    1 week ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Creator Network Growth Manager to join our TikTok LIVE team. As a key member of our UK RiseHub team, you will be responsible for fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard newly signed Creator Network...

  • TikTok Live Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Creator Network Growth Manager to join our TikTok LIVE team. As a key member of our UK RiseHub team, you will be responsible for fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard new Creator Network...

  • TikTok Live Operations Manager

    2 weeks ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleWe are seeking a highly skilled and experienced Creator Network Growth Manager to join our TikTok LIVE team. As a key member of our UK RiseHub team, you will be responsible for fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard new Creator Network...

  • Finance Business Partner, Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities **About TikTok**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. **Why Join Us**: At TikTok, our people are humble, intelligent,...

  • Tiktok Live Europe Strategy

    4 months ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video with millions of loyal users globally. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent,...

  • TikTok Live Operations Manager

    1 week ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleThe TikTok Live Operations team is seeking a dynamic and experienced professional to join our UK RiseHub team as a Creator Network Growth Manager. This role is instrumental in fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard newly signed Creator Network...

  • TikTok Live Operations Manager

    1 week ago

    London, Greater London, United Kingdom TikTok Full time

    About the RoleThe TikTok Live Operations team is seeking a dynamic and experienced professional to join our UK RiseHub team as a Creator Network Growth Manager. This role is instrumental in fostering strategic relationships with LIVE Creator Networks across the UK, driving business growth and revenue.Key ResponsibilitiesOnboard newly signed Creator Network...

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Eu Agency Strategy Leader

    4 months ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is...

  • Creator Network Growth Manager

    2 months ago

    London, United Kingdom TikTok Full time

    About the team The TikTok Live Operations team is in search of a dynamic "Creator Network Growth Manager" who thrives on cultivating connections and growing new business partnerships. As TikTok LIVE continues to expand at such a rapid rate, Creator Networks have become a pivotal force in driving this growth. TikTok LIVE Creator Networks are 3rd Party...

  • Tiktok Live

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok Commerce-user Operation

    3 months ago

    London, United Kingdom TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok E-commerce

    4 months ago

    London, United Kingdom TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...