0-19 Administrator
5 months ago
1. To work as part of a skill mixed Health visiting service following agreed protocols. 2. To facilitate the weekly/monthly planning meetings.
3. To advise on and amend caseload weighting according to service need. 4. To maintain service processes and systems in line with policy and procedure.
5. To follow process with post ensuring all information maintained confidentially, processed appropriately and relevant staff informed. 6. To assist health visiting team with processing of information received via Team NHS mail box account, signposting any messages/referrals appropriately.
7. Prepare appointments as required. 8. To update client records, liaise with other internal and external departments, collate accurate details and ensure these are recorded appropriately.
9. To deal with issues of a sensitive nature (Child Protection) observing security of information and confidentiality following Trust Policies and Procedures 10. To provide cover for colleagues during annual leave and sickness absence. 11.
To ensure telephone calls and messages are accurately recorded and responded to and queries dealt with appropriately 12. To take accurate action notes and minutes as required and distribute correspondence, minutes and other documents, as required 13. To support the Team in the completion of any required reports/assessments (i.e. typing and formatting of documents) as required.
14. To arrange meetings and maintain diaries highlighting diary conflicts as required 15. Contact clients to make appointments and ensure that the correct administration processes are undertaken/followed up. 16.
To manage, maintain and adapt information databases 17. Produce health education material as required 18. To maintain an ordered and organised office environment. 19.
To support and induct new staff as required & provide supervision to new/junior staff if required. 20. To lead and co-ordinate administrative team meetings. 21.
To monitor and record data as requested for service development and audit purposes. 22. To identify and maintain stock levels of stationary and other stock and non-stock consumables required within the service. 23.
To take responsibility for managing and maintaining child health records according to trust policy and local standard operating procedure. (Paper based or electronic) To ensure all filing is undertaken in a timely and organised manner. To ensure all scanning is undertaken in a timely and organised manner onto the Electronic Patient Records. To retrieve and return records on the request of the Team Maintain record keeping skills and knowledge by undertaking regular training.
To be responsible for the transfer of and archiving of health records as required. To action admin tasks within Systm1 IT Skills To utilise exemplary IT skills. To input information using Systm1appropriately and within policy and guidelines. To ensure that the database for appointments is being operated efficiently and effectively and that all letters and appointments are produced on a regular basis, if required.
To maintain competence around new IT developments/tools Communication 1. To ensure a friendly and welcoming point of contact to service users and other professionals, giving prompt attention to their requests, directing enquiries and signposting as appropriate. 2. To deal with information in a tactful, sensitive and strictly confidential manner, showing empathy and judgement, in liaison with appropriate professionals as required.
3. To liaise with administrative staff within Bridgewater, the Local Authority and schools as required. 4. To develop and maintain excellent working relationships with colleagues.
Organisation of work Organises own workload effectively, ensuring a good use of time to support an efficient and timely service is delivered to children young people and families by the wider team. Submits accurate performance data on a monthly basis and in a timely manner. Leadership To contribute to effective communications with patients, relatives and members of the Team To attend and participate in team meetings Engages with and contributes to the development of the service. Assists in research and audit projects as required.
To develop and maintain own skills and knowledge using a competency framework to ensure effective care delivery Supervision and Development Attends for 1:1 supervision with the Team Leader/line manager Attends and partakes in group clinical supervision. Participates and engages with Personal Development Reviews identifying any training needs and ensuring they are met. Attends relevant in-service training and other courses, and study days. Completes mandatory training requirements annually.
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Kennel Hand
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Healthcare Support Worker
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5 months ago
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