Customer Contact Adviser
2 weeks ago
We have a great opportunity based at our Bedford campus for a Customer Contact Advisor to become a key member of our Customer Services department.
The purpose of this role is to deliver an exceptional customer experience offering information, advice and guidance alongside a high-quality front of house service including telephone and multiple digital channel responses.
The role will predominantly involve providing advice on the full range of services and courses offered across The Bedford College Group and sign-posting students and visitors to the appropriate service. You will also provide cover on our front-facing Customer Contact desks.
- ** Student centred - **At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- **Educational excellence - **We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
- **Teamwork** - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- **Continuous improvement - **We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on best practice and learning from others.
- ** Caring**:
- We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage and support each other.
- **Inclusive - **We celebrate differences and diversity, recognising that we can learn from each other.
Further details of the safeguarding requirements and essential criteria for the post can found within the Job Description.
**What are the benefits of this role?**
You will benefit from a comprehensive development program as part of induction together with peer to peer learning, a formal development plan and support at every step of the way to set you up for success.
We offer a mentoring system, a digital induction module and a close-knit community of experts and leaders across the Group to support the sharing of best practice and encourage individual growth.
**About Us**
The Bedford College Group aims to deliver world-class skills and education to the communities we serve. The Bedford College Group is comprised of Bedford College, Shuttleworth College, The Bedford Sixth Form, Tresham College and the National College of Motorsport.
**Contract Type - Bedford College Professional Services**
- 37 hours per week (1.0 FTE) / 52 weeks per year
- 27 days per annum (plus public holidays)
- Peoples Pension
- Access to training and development
- Retail and leisure discounts
**Interviews will be held on 26th March 2023.
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