Customer Service Advisor
3 days ago
**Customer Service Advisor (37 hours per week, Permanent)**
**Location**:Hybrid working with Priory House, Durham as a base**
**Salary: £21,155 - £26,443 plus a discretionary bonus potential of up to 8% of annual salary**
**Job Level: D**
**Line Manger: SME Customer Team Leader**
**Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs - all which helped us earn Water Retailer of the Year 2021.**
**We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Wave is built on its people and we’re looking for enthusiastic people to join our team and be part of our continued success.**
We‘re looking for an enthusiastic **Customer Service Advisor** to join our existing SME Customers team in Peterborough, who will develop and maintain effective relationships with our small to medium sized business customers. Our customer experience team is dedicated to providing a high level of service.
**They will be**:
- Customer focused
- Computer literate and able to learn new systems quickly
- Polite and professional with a good telephone manner
- Calm when working under pressure
- Highly self-motivated and well organised
- Able to demonstrate initiative and innovation
- A team player with a ‘can-do’ proactive attitude
- Positive and results driven
**They will also be able to**:
- Demonstrate exemplary verbal and written communication skills
- Problem solve and deal with difficult customers
- Build rapport to fully understand the needs of the customer
**Come and join us**
**We welcome applicants who are looking to join a dynamic growing business which cares about its people. We want people to join us who are passionate about providing excellent service and improving our delivery. We offer a competitive salary and benefits package which includes**:
- 24 days holiday, rising to 26 days (plus bank holidays)
- opportunities to purchase holiday
- a day off for your birthday, plus a half day for Christmas Eve and New Year’s Eve
- bonus potential
- excellent DC pension scheme with a varied level of contribution
- personal accident insurance
- healthcare scheme
- life assurance
- income protection scheme.
- Perkbox membership with its vast range of perks including high street savings, discounted cinema tickets, travel perks, online workout classes and employee recognition scheme.
**Please ensure you attach your CV and a covering letter clearly stating why you are suitable for this role. **Applications without a covering letter will not be considered.**
**Closing date: 4pm on 28th March**
**Interviews are expected to be held from 5th April**
**Internal Applicants**:
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