Customer Service Advisor
2 days ago
**Role**:Customer Service Advisor - Part Time
**Location**:Durham
**Contract**:Part-Time Hours / Permanent
**Salary**:£10.85 per hour
**What will my role look like?**
We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team
This is an office based role working 20 hours per across Monday - Friday between the hours for 06.30-16.30, you will also be required to work 1 in 4 Saturdays (Rota based) between the hours of 06.30-11.30.
This is a fast paced role where you will be the first point of contact for customers and internal team enquiries, it requires high organisation and relationship building skills. We are looking for an enthusiastic and dedicated individual who is passionateabout providing excellent customer service, if you are a strong communicator who loves speaking with different people to provide a service this role could be perfect for you
**Role Duties**:
- First point of contact for external customer and retail team queries and support
- Liaise with & provide support to the shop, transport and bakery teams,responding to operational queries efficiently and effectively
- Responding to external customers and the retail team enquiries in a professional and timely manner
- Ownership of external customer queries, feedback, and complaints, escalating when necessary
- Providing accurate and timely information to the retail team, ensuring the appropriate level of detail and insight
- Working as part of a strong team to deliver results to variety of customers
- Developing good working relationships with Retail teams and key stakeholders
This list is not exhaustive and may be added to or amended from time to time.
- Strong customer-facing telephone and call handling skills
- Confident working knowledge of Microsoft packages
- Excellent written and verbal communication skills
- Adaptable, with the ability to work around changing business needs
**Benefits & Rewards**
To show our appreciation for your hard work, we have a range of benefits you can take advantage of
- 30% Cooplands Staff Discount
- 28 Days Annual Leave including bank holidays and rising up to 33 days with long service
- Pension Scheme
- Progression & career opportunities
- Recognition rewards
- Discretionary Sickness pay
- Access to Employee Assistance Programme
-
Customer Service Advisors
4 days ago
Durham, United Kingdom Hays Specialist Recruitment Limited Full timeCustomer Service Advisor, Durham, temporary Your new company: A specialist contact centre based in Durham, the business is now expanding and seeking Customer service advisors on a temporary 3 month basis to join their team in a financial services environment. Your new role: As a customer service advisor you will be primarily focused on back office processes...
-
Customer Service Advisor
2 months ago
Durham, United Kingdom CV-Library Full timeWe’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme – featuring thousands of discounts, special offers...
-
Customer Service Advisor
4 days ago
Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time**Customer Service Advisor**: Salary £22,024 to £27,530 Durham / £23,435 - £29,294 Chelmsford Location Pity Me Durham/Chelmsford **About the role** **Customer Service Advisor** **Permanent** **Based in Pity Me, Durham or Chelmsford, Essex** **Location: Currently working from home and in the office, including weekends** **Passionate about Customer...
-
Customer Service Advisor
4 months ago
Durham, United Kingdom greenbean Full timeWe are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...
-
Customer Service Advisor
3 months ago
Durham, United Kingdom Greenbean Full timeWe are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...
-
Customer Service Advisor
3 weeks ago
durham, United Kingdom Greenbean Full timeJob Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...
-
Customer Service Advisor
1 month ago
Durham, United Kingdom Greenbean Full timeJob Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...
-
Customer Service Advisor
2 days ago
Durham, United Kingdom MM Staffing Solutions Full timeWe are looking for a number of customer service advisors for our logistics client based in Durham. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers who...
-
Customer Service Advisor
7 months ago
Durham, United Kingdom Student Roost Full time**Customer Service Advisor Required!** Hours: 35 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £20,111 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at Student...
-
Customer Service Advisor
3 days ago
Durham, United Kingdom CVS UK Ltd Full time**Are you passionate about people and animals?** **Do you want to work in a supportive team where you can make a difference?** **We are currently looking for a Customer Service Advisor to join one of the UK's leading providers of pet cremation services. Based at Durham Pet Crematorium, we are now looking to recruit an additional Customer Advisor to join...
-
Customer Service Advisor
3 days ago
Durham, United Kingdom Wave Utilities Full time**Customer Service Advisor (37 hours per week, Permanent)** **Location**:Hybrid working with Priory House, Durham as a base** **Salary: £21,155 - £26,443 plus a discretionary bonus potential of up to 8% of annual salary** **Job Level: D** **Line Manger: SME Customer Team Leader** **Wave is a leading national business water retailer helping over...
-
Customer Service Advisor
7 months ago
Durham, United Kingdom Morgan King Full timeYou will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...
-
Customer Service Advisor
7 months ago
Durham, United Kingdom Morgan King Full timeYou will be responsible for managing the key customers as determined by the Company at any time. As a Customer Service Advisor you will deal with quoting requests and issues in line with company KPI’s and to meet the customer’s needs. To receive, process and respond to customers daily queries and requirements in a professional and timely manner. This...
-
Customer Service Advisor
4 weeks ago
Durham, United Kingdom Manpower Careers Full timeJoin our Customer Service Team!£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.The role is full-time (37 hour per week).This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused individual to join...
-
Customer Services Advisor
7 months ago
Durham, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Services Advisor** **Circa £17,000-£20,000 Salary (dependant on experience)** **Full Time position,** **Permanent Contract** **Location: NFU Mutual Durham Agency (Meadowfield Industrial Estate)** **35 hours per week 9am-5pm Monday to Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services,...
-
Customer Service Advisor
3 months ago
Durham, UK, County Durham, United Kingdom Greenbean Full timeWe are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...
-
Customer Service Advisor
4 weeks ago
Durham, United Kingdom CV-Library Full timeJoin our Customer Service Team! £11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour. The role is full-time (37 hour per week). This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SLWe are looking for a positive, flexible, and customer-focused...
-
Customer Service Advisor
7 months ago
Durham, United Kingdom SG Petch Ltd Full timeWe are currently recruiting for an Experienced Customer Service Advisor for our branch in Durham. *Note - A minimum of 2 years experience in the Motortrade is essential for this role. **Hours** Full time, Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service...
-
Inbound Customer Service Advisor
7 months ago
Durham, United Kingdom greenbean RPO Full timeAre you a customer-oriented individual with a knack for problem-solving? Are you seeking a temporary opportunity to gain valuable experience in the financial services industry? We are currently looking for a Customer Service Advisor to join our team. This is an excellent chance to work in a fast-paced environment, assisting our valued customers with their...
-
Customer Contact Advisor
7 hours ago
Durham, United Kingdom Zenith People Full timeZenith People are looking to recruit an experienced Customer Contact Advisor to work in a busy contact centre based in County Durham. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on...