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Claims Handler

3 months ago

Peterborough, United Kingdom Proactive Selection Full time

Are you a people person with a knack for customer service? We're seeking an Administrative Assistant & Claims Handler to join our client's team and deliver top-notch support that meets the insurance needs of our clients. You'll be responsible for handling claims from start to finish, investigating liability, and gathering client information. You'll also be the go-to person for our clients, and we're looking for someone who can provide them with the care and attention they need during what can be a stressful time.

Some of your key responsibilities will include:

- Providing comprehensive customer service that exceeds our clients' expectations
- Handling claims from inception to resolution, investigating liability, and collecting relevant information from clients
- Communicating with customers and insurers to ensure prompt and accurate advice is provided
- Responding to and resolving customer queries to optimize customer satisfaction
- Processing mid-term adjustments and updates as needed
- Negotiating and inviting the renewal of allocated client policies
- Ensuring all client records accurately reflect the current risk on cover at all times
- Creating invoices and credit notes for new business, renewals, and mid-term adjustments, following the Broking Manual/Company Procedures
- Managing the database by accurately inputting and updating client and claims data
- Carrying out general administrative tasks, including filing, photocopying, scanning, and other duties as required
- Deputizing for the manager and carrying out ad-hoc management duties as necessary

To excel in this role, you'll need excellent communication and organizational skills, along with IT proficiency, including experience with databases and Microsoft Office. Knowledge of insurance and claims handling procedures will also be beneficial, as well as a strong academic background. We're looking for someone who is organized, efficient, and has a keen eye for detail. You'll need to be observant, manage your time well, and communicate effectively with customers and colleagues alike.

At our client's Head Office in Peterborough, you'll receive training that will familiarize you with your environment and your role. We're committed to supporting you every step of the way and helping you reach your potential. If you're a people person who is passionate about customer service and wants to work in a supportive and collaborative environment, we'd love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)
- Claims Handling: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person