Retail Supervisor

6 months ago

London, United Kingdom St Joseph's Hospice Full time

Key accountabilities 1. Shift supervision Responsible for supervising shifts in one or our two Hackney shops Responsible as a key holder for opening and closing the shop, ensuring that it is open for business at the specified opening hours Supervise shifts in other retail outlets as required such as market stalls and seasonal pop ups Display merchandise attractively to maximise appeal to customers and as directed by the Retail Manager Day-to-day responsibility for supervising and supporting a team of volunteers, including coaching and development Contribute to the training of new volunteers as well as conducting refresher training as needed Supervising and contributing to the delivery of the tasks that have been defined in the daily job list including cleaning, stock replenishment and sorting of donations Responsible for ensuring that a great experience is delivered to customers by all staff and volunteers Responsible for managing customer queries or complaints quickly and to their satisfaction, elevating the issue to the Retail Manager if necessary Responsible for reporting any concerns relating to staff or maintenance to the Retail Manager Leading by example, by promoting a positive working environment for volunteers Build a good rapport with local people to encourage a strong sense of community Develop accurate end of day figure sheets and any other financial or other reports required by the Retail Manager Bank daily takings in line with Hospice policies and procedures 2. Health and safety Day-to-day responsibility for insuring that the shop and stock management processes are followed in line with health and safety guidelines. 3.

Sales targets Build an understanding of the required financial performance of each shop and retail outlet, and work towards achieving the sales targets with support from the Retail Manager. 4. Stock control Assist with coordinating and supervising the collection, sorting and storage of stock that has been donated by the general public. Play a significant role in controlling stock movement between the Hospice, the two shops and other sales outlets Assist the Retail Marketing team in selecting items to sell through the Hospices online channels.

Personal development Identify your own learning and development needs in order to meet the key requirements of the post. Take responsibility for linking your own development needs with the Hospice appraisal and objective setting process. Take responsibility for your own continuing development by undertaking specific areas of work/projects to develop new skills. Take responsibility for your own professional development, including keeping up-to-date with relevant professional and other developments in HR at local and national levels Engage in supervision to support your personal and professional development.

Equality, diversity and inclusion Comply with and promote St Josephs Hospice Equal Opportunity Policy and avoid any behaviour, which discriminates against colleagues, potential employees, patients/clients or their families on the grounds of sex, marital status, race, age, belief, colour, nationality, ethnic or national origins, religion, disability, creed, class, gender, sexual orientation. Mission & core values All Hospice staff are expected to work in line with St Josephs Mission & Core Values as these precepts act as a value base which directly influence how all work activities are undertaken. The ethos of the Hospice should be apparent in the behaviours and attitudes of all employees as the work they undertake, whether it is direct or indirect, care is ultimately for the benefit of patients. The Mission and Core Values are an integral part of all job descriptions, the probationary period and performance and development reviews.

(Full details attached). Environment and sustainability Comply with and promote the Hospices environmental policies, which stem from our core values. Promote environmentally sustainable practice and development and avoid any behaviour, which undermines environmentally sustainable practice and development throughout the Hospice services and departments. Health, safety and welfare Ensure a safe working environment and be aware of responsibilities under the Health and Safety at Work Act, taking appropriate action in the event of an accident to patients, staff, self or any other person in the work area.

St Josephs Hospice operates a no smoking policy.

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