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Administrator

2 months ago

Colwyn Bay, United Kingdom High Court Enforcement Group Ltd Full time

**Administrator**

Due to successfully winning several contracts, the Group are looking to recruit additional employees in various roles, including administrators, based at our Head Office in Colwyn Bay. Details for the administration roles are provided below:
Hours of work: 37.5 hours per week, Monday - Thursday between 9.00am and 5.30pm and Friday 9.00am and 5.00pm.

**Salary**: £21,255.00 per year to start, plus Workplace pension

**Benefits**:

- 28 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years’ service)
- Additional one day paid leave for your birthday
- In-house employee training programme
- Employee Assistance Programme (EAP)
- Wellness programme and health care plan, including gym discounts, retail rewards and more
- Complimentary Refreshments
- Company Pension
- Free on-site parking

The position involves:

- Working within a team environment
- Receiving calls from people who wish to pay their debt or set up a payment arrangement
- Signposting vulnerable debtors to debt advice agencies
- Keeping case files up to date
- Supporting and liaising with our Enforcement Agents, clients, and customers wherever necessary

Our company is well known and respected within the industry and there are job opportunities to further your career should you wish to do so.

**What is required of you**
- Good communication skills and telephone manner
- Data entry and accurate typing skills
- Use of Microsoft Teams and Microsoft Office

Full training will be provided; however, it would be advantageous to have previous experience in the Enforcement or Legal Sector.

**What you will be responsible for**
- Inputting data
- Answering incoming telephone calls
- Providing debtors with payment solutions
- Dealing with inbound/outbound correspondence
- Reporting to Clients
- Recognising vulnerable callers and signposting them for additional assistance
- General administration and case management
- Dealing with a variety of cases
- Accurately recording data, in line with GDPR

**To Apply**

**Salary**: £21,255.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Colwyn Bay: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CB/2001