Casework Officer

2 weeks ago


Bristol, United Kingdom Bristol City Council Full time

**Full-Time, Fixed-Term** (for 12 months)

We have an exciting opportunity for a Financial Assessment Casework Officer to join Client and Carer Financial Services (C&CFS), which is the Adult Social Care Finance Team.

**What are the duties of the role?**

Your primary focus will be to review client contributions for citizens receiving care or support from Bristol City Council to ensure that they are contributing the correct amount to the cost. This will include looking at the financial information that their current contribution is based on and recognising when there has been a change in their circumstances that would affect their client contribution.

You will be encouraging the use of our online financial assessment tool to gather information, but occasionally you may need to arrange a face-to-face visit in the client’s home, requiring travel within the Bristol area. Our team mainly work from home, but has the option to work in City Hall, College Green, Bristol.

**What are we looking for?**

You should be computer literate and comfortable with working to tight timescales and pre-determined deadlines, as C&CFS is a busy, but very supportive team. You will need to be comfortable communicating complex financial information to clients and/or their financial agents, particularly to those who English is not their first language or may need an interpreter. A knowledge of entitlement to state benefits would be beneficial.

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you will receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you will be working in a supportive environment where you will have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**For permanent Bristol City Council employees, this post will be a secondment.**

***

**For employees who are currently on a fixed term contract, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.**

**If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.**

**Enhanced DBS Clearance**.

For
**further information**, please see the attached
** Alison Hudd**:


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