Caseworker - Means

**Details**:
**Reference number**:

- 292325**Salary**:

- £21,775**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at LAA 3 Glass Wharf, FLR 2, BS2 0PSAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Job Title**: Caseworker **Contract Type**: Permanent
**Grade**: AO **Salary range (depending on location)**: National - National: £21,775
Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.
**Location**: Bristol
**Directorate**: Case Management **Team**: Operational Delivery
**Working Pattern**: The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

There may also be a business need to cover full time working hours during initial training.
**Reporting to**: Team Manager

**The Legal Aid Agency**
We are part of the Ministry of Justice (MoJ). We provide public funding for certain civil and criminal cases throughout England and Wales to help people with legal problems. Our people are at the heart of achieving excellence. We employ around 1,200 colleagues across England and Wales.

**Case Management**

**Caseworker Key Responsibilities**:
You will
- Correspond with customers in writing
- Use guidance and regulations to make accurate decisions
- Ensure your work meets performance targets.
- Ensure all data is processed accurately and securely.

**Job Summary**

Essential Knowledge, Experience and skills
- Ability to work to deadlines
- Ability to make decisions using evidence/information
- Work well as part of a team
- Ability to use computers and Microsoft 365
- Effective written communication skills
- Effective numeracy skills

**Assessment approach**

**Application Process**

**Interview / assessment Process**
You will be asked an experience question and 3 strength-based questions. More information can be found here.
A practical exercise to assess numeracy skills.

Shortlisting is planned for week commencing 19/06/2023

Interviews are planned for week commencing 10/07/2023 and 17/07/2023

**Complaints procedure**
If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

**Our LAA commitment to Diversity and Inclusion**
The LAA is committed to diversity and inclusion and we positively promote flexible working, including job shares.

**Person specification**:

- Please refer to Job Description**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).-
- This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.-
- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- SSCL Recruitment Enquiries TeamTelephone:
- 0845 241 5359Recruitment team

**Further information**: