Operations Support Administrator
2 weeks ago
We are recruiting for Operations Support Administrators to join our new team based in Swindon. You'll be working closely with our operations team and Customer Service teams to identify and manage on the road failures, retrospectively investigate failures and provide reports to help prevent future failures - driving improvements through analysis and support.
**Duties and Responsibilities**
- Check routes throughout the day to identify failures and report these to customers and internal recipients.
- Generate reports and share daily
- Act as overflow for Northampton Customer Service team, taking calls to support wait times where necessary.
- Continuously look for ways to improve services.
- Support with operational administrative tasks
**Skills and Experience**
- Good level of customer services
- Logistics/Operational experience desired
- Strong communication skills at all levels, with the ability to appropriately challenge.
- A confident problem solver, using initiative to resolve issues as they arise.
- Dedicated team player
- Strong IT skills and good working knowledge of Excel
**Job Type**: Permanent
**Salary**: £23,000.00 per year
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