Helpdesk Administrator

1 month ago

Swindon, United Kingdom Pinnacle Group Full time

**Helpdesk Administrator **(3653)****:
**Overview**:
**Ref**:
3653

**Salary**:
£22,308 - £22,308/annum

**Location**:

- United Kingdom - England - South West England - Gloucestershire - Swindon

**Contract Type**:
Permanent

**Posted**:
08 April 2024

Pinnacle Group provides people first, integrated services across a range of community facing assets and infrastructure including multi tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

**The Role - Helpdesk Administrator**

This is a full time role working Monday - Friday. 3 Shifts Patterns on rotation weekly (07.30-15.30) - (08.00-16.00) - (09.00-17.00)

**Duties/Key Responsibilities**
- To assist in compiling the monthly facilities management report
- Be the initial point of contact for finance on the contract (raising purchase orders, invoicing)
- To help support the delivery of planned and reactive maintenance
- To support/cover the helpdesk functions on a daily basis due to shift patterns or to cover in the absence of the Helpdesk Operative
- To chase internal and external persons responsible for outstanding works requests on the helpdesk
- To monitor and record the feedback of site operatives to helpdesk requests and to ensure customer satisfaction with the service
- To assist with the administration of sub contractors and suppliers
- To provide a high level of customer service to clients
- To work collaboratively within a small team to achieve shared objectives
- To receive and make welcome all visitors to site ensuring they are appropriately hosted, and their visit is planned correctly
- Prepare any required reports generated from the CAFM systems
- Provide general administrative support to the contract

**Skills**
- Excellent organisational skills with a strong attention to detail.
- Excellent oral and written communication skills.
- Strong focus on Customer Service, with the ability to translate customer needs into specific actions.
- Good computer literacy on relevant programmes such as Word, Excel, SharePoint etc.
- Experience of producing monthly contractual reporting.
- Demonstrable experience working on FM contracts.
- Experience in operating a FM software package i.e. QFM.
- To be able to demonstrate the behaviours required as outlined in the Living the Values section of the Pinnacle Way booklet.

**Contact information**:
SwindonFM Mock

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