Customer Service Advisor

5 months ago

Rotherham, United Kingdom Vp plc Full time

**About the Role**

We have an exciting opportunity for a dedicated Customer Service Advisor to join our dynamic team at Vp plc. Reporting to the Hire Desk Manager, you will be an integral part of our customer service department, responsible for providing exceptional support to our valued clients. Your role will encompass handling customer enquiries, resolving queries, and contributing to revenue generation through sales and hire transactions.

**Key Responsibilities**:
Customer Care/Service:

- Foster and maintain positive relationships with customers, ensuring their requirements are efficiently addressed.
- Collaborate closely with Branch Managers and Regional Operations teams for seamless customer service.
- Liaise with the clients Internal and External Plant Desk Teams and Managers.

Business Development:

- Assist in maximising revenue generation from sales, hire transactions, and related services.
- Contribute to upselling chargeable additions such as labour, consumables, damages, and transport.
- Support operational branches in recovering damage and transport costs as per guidelines.

Administration:

- Efficiently manage off hires, ensuring accurate documentation and communication.
- Ensure completeness and accuracy of hire orders, transmitting customer information to branches promptly.
- Accurately input orders and queries into the designated system.

**What We're Looking For**:

- GCSE level Maths and English (or equivalent) is essential.
- Confidence in communicating effectively with individuals at various organisational levels.
- Prior experience in a customer service role is desirable.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal abilities, capable of handling difficult messages professionally.
- Methodical and well-organised, maintaining accuracy in all tasks.

**What We Can Offer You**

General Benefits
- 30 days annueal leave including bank holidays
- Additional holiday purchase scheme
- Salary Sacrifice Pension scheme (auto-enrolment after 3 months, employee pays 5% + 3% Vp contribution)
- Annual bonus scheme
- Life Assurance cover
- 3 x salary (from day 1)
- Share Save Scheme
- Eye care vouchers
- Recommend a Friend Scheme
- Learning & Development
- Potential study support for CICM qualification.
- Free tool hire

Employee Well-being
- Cycle to Work Scheme
- Flu vaccinations
- UNUM - Employee Assistance Programme
- Long Service Recognition Scheme

Discounts
- My Vp discounts - a variety of discounts/rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Discounted gym
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline

**A Little Bit about Us**

Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses seven prominent operating divisions: Airpac Rentals, Brandon Hire Station, ESS, Groundforce, TPA, Torrent Trackside, and UK Forks.

Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.

With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

  • Sy - Sales Advisor / Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Sales Advisor** Pay is £12 per hour. Working 39 hours per week, 36.5 hours paid, with a 30-minute break daily. The annual salary for this position is £22,464 Working Monday to Friday. Starting at 9 am and finishing at 5 pm, with a 4 pm finish on a Friday. **Main Duties;** - Taking customer orders, which sometimes may require a patient and methodical...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Leger Shearings Group Full time

    Job Advert **Are you an experienced Customer Service Advisor looking to work for a holiday company that offers progression? Would you like to earn fantastic bonuses?if the answer is yes, please read on.** **What will I do as a Customer Service Advisor?** - Answer incoming calls from customers with enquiries. - Provide accurate, valid, and complete...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking a flexible, full-time job in Rotherham, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for new campaigns at our Dearne Valley site. This role comes with a salary...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Worksop Dolphins Swimming Club Full time

    We are recruiting for a **Customer Service Advisor** based in **Rotherham**. This is for a Key Working company. This is a full-time permanent role. **Customer Service Advisor** Key Responsibilities: - Carry out the directions of the Customer Services Manager and the Internal Sales Manager. - Work effectively with Business Development Manager to deliver...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom HR GO Recruitment Full time

    **Job Title: Customer Service Advisor** **Location: Rotherham** **Pay rate: £11.44 per hour** **Hours: Monday - Monday 8:30am-4:45pm, Friday 8:30am-4:45pm, Saturday 9:00am-3:00pm** *** Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join the team in Rotherham. As a key member of our customer service department, you will...

  • Customer Service Advisor

    6 months ago

    Rotherham, United Kingdom Leger Shearings Group Full time

    Job Advert **Are you an experienced Customer Service Advisor looking to work for one of the UK's leading holiday companies? Would you like to be part of a small team where people know your name? Would you like a role that offers opportunities for development and progression?if the answer is yes, please read on.** **Leger Shearings Group is the UK's largest...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for **Customer service** and believe you can provide an excellent experience? Are you looking for a new challenge and do you have **experience **dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Advisor working with **Yorkshire Ambulance Service.** This service is open...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - Are you a people person with a passion for delivering outstanding customer service? Do you have a knack for building rapport over the phone and making customers feel valued? If so, we have an exciting opportunity for you to join our inclusive team as a Customer...

  • Customer Services Advisor

    2 weeks ago

    Rotherham, United Kingdom CV-Library Full time

    Customer Services Advisor Rotherham Contract £12.38 per hour Our client is looking for an experienced Customer Services Advisor. Key Duties/Areas of Responsibility • Deal with customer enquiries at reception and over the telephone. • Receipt and distribute incoming post, process correspondence, and send mail out. • Gather information to...

  • Customer Service Administrator

    5 months ago

    Rotherham, United Kingdom Paragon Customer Communications Full time

    At Paragon we combine leading-edge technology and exceptional people to deliver business-critical products and services that achieve enhanced performance for our clients. We have an exciting new opportunity to join the team at Paragon Rotherham as a permanent Customer Service Administrator. As a Customer Service Administrator you will assist new and...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom PET BRANDS Full time

    **CUSTOMER CARE ADVISOR (Pet Brands)** Pet Brands Limited is building the future of pet wellbeing. **The description** We’re looking for a talented and experienced Customer Care Advisor to join our growing team to make Pet Brands Ltd. the biggest name in pet care. If you’re looking for a business to grow with and think you can help us accelerate...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - Are you ready to take the driver's seat in customer service excellence? We're on the hunt for a dynamic and enthusiastic Customer Service Advisor to join our team at Dearne Valley. If you've got a passion for premium cars and a knack for delivering top-notch...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Al Mubarak Umrah Service limited Full time

    Job Overview: We are seeking a Customer Service Representative to join our team in providing exceptional service to our clients in the financial services industry. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time position based in our...

  • Customer Service Advisor

    5 months ago

    Rotherham, United Kingdom Wilsons Carpets Full time

    We are a national family-owned carpet retailer selling online and through 20 stores, employing nearly 300 people. Join our team! Wilsons Carpets are looking for a **Customer Service Advisor **at **Wath Upon Dearne, S63 7LG** **Package** **Salary** : £25,334.40 per annum plus OTE £1,000 + per annum. **Contract***: Full Time, Permanent **Shift...

  • Customer Service Advisor

    6 months ago

    Rotherham, United Kingdom Fetch Full time

    **Customer Care Advisor** Pet Brands is building the future of pet wellbeing. **The description** We’re looking for a talented and experienced Customer Care Advisor to join our growing team to make Pet Brands the biggest name in pet care. If you’re looking for a business to grow with and think you can help us accelerate progress, we want to hear from...

  • Customer Services Advisor

    5 months ago

    Rotherham, United Kingdom KCM Waste Management Full time

    **Company overview** With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions. Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management...

  • Customer Services Advisor

    5 months ago

    Rotherham, United Kingdom KCM Waste Management Full time

    **Company overview** With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions. Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management...

  • Customer Services Advisor

    6 months ago

    Rotherham, United Kingdom KCM Waste Management Full time

    **Company overview** With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions. Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management...

  • Customer Services Advisor

    5 months ago

    Rotherham, United Kingdom KCM Waste Management Full time

    **Company overview** With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions. Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management...

  • Customer Services Advisor

    6 months ago

    Rotherham, United Kingdom KCM Waste Management Full time

    **Company overview** With a wealth of experience in waste management spanning over 30 years KCM Waste Management have the expertise you need when it comes to efficient, affordable, and conscientious waste disposal solutions. Based in South Yorkshire, serving communities in Rotherham, Sheffield, Doncaster, Barnsley and surrounding areas KCM Waste Management...