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Customer Service Advisor

7 months ago

Rotherham, United Kingdom Vp plc Full time

**About the Role**

We have an exciting opportunity for a dedicated Customer Service Advisor to join our dynamic team at Vp plc. Reporting to the Hire Desk Manager, you will be an integral part of our customer service department, responsible for providing exceptional support to our valued clients. Your role will encompass handling customer enquiries, resolving queries, and contributing to revenue generation through sales and hire transactions.

**Key Responsibilities**:
Customer Care/Service:

- Foster and maintain positive relationships with customers, ensuring their requirements are efficiently addressed.
- Collaborate closely with Branch Managers and Regional Operations teams for seamless customer service.
- Liaise with the clients Internal and External Plant Desk Teams and Managers.

Business Development:

- Assist in maximising revenue generation from sales, hire transactions, and related services.
- Contribute to upselling chargeable additions such as labour, consumables, damages, and transport.
- Support operational branches in recovering damage and transport costs as per guidelines.

Administration:

- Efficiently manage off hires, ensuring accurate documentation and communication.
- Ensure completeness and accuracy of hire orders, transmitting customer information to branches promptly.
- Accurately input orders and queries into the designated system.

**What We're Looking For**:

- GCSE level Maths and English (or equivalent) is essential.
- Confidence in communicating effectively with individuals at various organisational levels.
- Prior experience in a customer service role is desirable.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal abilities, capable of handling difficult messages professionally.
- Methodical and well-organised, maintaining accuracy in all tasks.

**What We Can Offer You**

General Benefits
- 30 days annueal leave including bank holidays
- Additional holiday purchase scheme
- Salary Sacrifice Pension scheme (auto-enrolment after 3 months, employee pays 5% + 3% Vp contribution)
- Annual bonus scheme
- Life Assurance cover
- 3 x salary (from day 1)
- Share Save Scheme
- Eye care vouchers
- Recommend a Friend Scheme
- Learning & Development
- Potential study support for CICM qualification.
- Free tool hire

Employee Well-being
- Cycle to Work Scheme
- Flu vaccinations
- UNUM - Employee Assistance Programme
- Long Service Recognition Scheme

Discounts
- My Vp discounts - a variety of discounts/rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Discounted gym
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline

**A Little Bit about Us**

Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses seven prominent operating divisions: Airpac Rentals, Brandon Hire Station, ESS, Groundforce, TPA, Torrent Trackside, and UK Forks.

Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.

With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.