Female Hickling House Facilitator

4 months ago

Mansfield, United Kingdom Nottinghamshire Women's Aid Limited Full time

The Centre Facilitator will provide a welcoming and inclusive front of house service (reception) for all families and professionals visiting or contacting the Hickling House. You will be responsible for the day to day management of the Centre including maintenance and security ensuring all issues related to the building, car parking and grounds are addressed. You will be responsible in the promotion, coordination and organisation of the centre activities, ensuring the Centre is open and inclusive to all women, children and young people in our community.

**Main Terms and Conditions of Employment**:
**Salary**: £20,618 per annum pro rata for part time.

**Pension**: A contribution of 3% of your salary will be paid into the company pension scheme in line with auto enrolment regulations.

**Hours**: 18 hours - working week to be agreed.
This may include some evening meetings. Overtime is not payable but time off in lieu will be arranged.

**Location**: Hickling House, Mansfield

**Responsible to**: Community Engagement and Volunteer Team Leader/Business
Development Coordinator

**Holidays**: 23 days per year, plus bank holidays pro rata for part time

**Travel** : Mileage rate is currently paid at 45p per mile for authorised

travel.

**Equal Opportunities**:
Nottinghamshire Women’s Aid Ltd is committed to the prevention of discrimination or harassment against any of its workers, support group or users of its services on the grounds of race, religion, sexuality, size, age or HIV status.

**Responsibilities**:
Specific Responsibilities
- Greet clients and visitors to the centre, ensuring that they know about the domestic arrangements (e.g. toilets, kitchen), and making drinks for clients and visitors when necessary.
- To be responsible for the day to day management and running of the centre.
- To carry out annual fire risk assessments.
- Carry out weekly internal and external health and safety checks and maintain accurate records.
- Carry out fire evacuation tests and maintain a log.
- To be responsible for arranging and organising repairs and up keep of the centre.
- To be responsible for replacing equipment at Hickling House in line with agreed budgets.
- To be responsible for arranging the redecoration of Hickling House in line with agreed budgets.
- Be responsible for recruiting and organising crèche staff as and when needed
- Be responsible for arranging a cleaner for the centre and checking it meets NWAL standards.
- To ensure the centre is open and inclusive by recognising diversity and culture, providing a range of leaflets and literature in different formats.
- To facilitate all diary and room booking requests from external partners and agencies.
- To ensure all Health and Safety requirements are met and that the Centre is well maintained and the grounds are tidy.
- Monitor and replace tea, coffee and milk for client/visitor use.
- Ensure the kitchen facilities are checked and cleaned following courses.
- Monitor First Aid Equipment and order replacements when necessary.
- Record sickness and inform Coordinators of workers absence.
- Open and redirect post.
- Provide continuity and stability to our services by working in conjunction with other staff and agencies to provide the best possible service to women.
- To ensure that all clients and visitors sign in and out of the building to comply with health and safety requirements.
- Ensure all leaflets and notice boards are kept up to date and tidy and ensure relevant topics are themed and brought to centre users attention.
- Keep a daily diary of:

- Staff appointments
- Visitors/staff in and out
- Room bookings by outside agencies
- Legal surgery appointments
- Courses on at the Centre
- Ensure that the reception area, corridors and training rooms are free from clutter, ensuring bins are emptied and the areas are well maintained providing a welcoming area for clients and visitors.
- Set up and prepare all training rooms and counselling rooms ready for use.
- To assist in sending mail shots to centre users, other agencies both statutory and voluntary.
- To liaise and develop links on behalf of clients between ourselves and the appropriate support agencies ensuring that women receive the correct information, advice or support for their particular situation and needs.
- To be jointly responsible with all paid and unpaid workers for personal safety and health and safety to a level defined by the Trustees.
- Provide clerical assistance to other workers as and when required.
- Reprographics as required.
- Monitor and re-order stationery.
- To take minutes of meetings as required.

**Training**
- To be responsible for identifying personal training needs and taking action to ensure that these needs are met by attending training as required.

**General**
- To create a positive, encouraging environment for clients/visitors of Hickling House or any other Nottinghamshire Women's Aid Ltd service.
- To participate in the collective running of Nottinghamshire Women

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