Client Support Advisor

2 weeks ago

Argyll and Bute, United Kingdom Social Security Scotland Full time

**Details**:
**Reference number**:

- 351009**Salary**:

- £32,140 - £34,861**Job grade**:

- Executive Officer- B1**Contract type**:

- Permanent**Business area**:

- SSS - Client Services Delivery**Type of role**:

- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Argyll and ButeAbout the job

**Job summary**:
To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients in Argyll & Bute.

As a Client Support Advisor, you will build a rapport and help people understand the benefits they are entitled to and how to access them through tailored one-to-one support.

Every day will be different, but one thing will always be the same - you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.

**Job description**:

- We need you to be motivated, with the ability to travel to carry out home and outreach visits. You need to work on your own and as part of a team to do this well.
- You will need to be independent and confident managing your own workload and diary to make the most your day.
- You will provide accurate advice to our clients and personally escalate complex enquiries and complaints and signpost clients to additional support they may be entitled to.
- We need you to be our representative on the ground to engage and build trust with a wide range of stakeholders to raise awareness and promote the uptake of our benefits.
- You will work in a shared environment with other agencies, so you need to be someone who can create and maintain strong relationships with local bodies to continuously improve the quality of our service.
- You will deal with clients sensitively and appropriately and uphold our values of dignity, fairness and respect.
- We will look to you to make sure services are provided on a value for money basis.
- We will need you to abide by data protection regulations and make sure personal and sensitive information is secure at all times.
- You will be expected to keep up to date on the changes to the social security benefit systems (in Scotland and the UK as a whole). We will get you involved in relevant training on this.

**Person specification**:

- 1. Tell us about a time when you worked with customers or clients to deliver a positive outcome and an excellent level of customer experience.
- 2. Tell us about a time when you have had to adapt your communication approach in order to communicate effectively with a particular person or audience.
- 3. Tell us about a time when you had to be flexible and adapt to new ways of doing things, with a focus on sharing information and knowledge across a wider team.
- 4. Tell us about a time when you demonstrated strong organisational skills with the ability to work on your own initiative and make use of robust information from a variety of sources.**Benefits**:

- Annual Leave - You will receive 25 days annual leave on joining us. This will increase to 30 days after four full years of service. You will also have 11.5 public and privilege days of leave every year. We also offer Flexi-time. Any extra hours you've worked can be taken as leave when suitable.- Healthy work life balance - We can offer the possibility of full-time, part-time, term-time, and job shares. We also encourage flexible working.
- Discounts - You can enjoy a vast range of retail, travel and lifestyle discounts through our benefit scheme.
- Personal support for you - Our Employee Assistance Programme gives you confidential, independent information and guidance 24/7.
- Volunteering special leave - Up to six days paid special leave a year for volunteering. We support our staff to help causes important to them.Things you need to know

**Selection process details**:
Sift & Interview dates are to be confirmed

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)**Working for the Civil Service**:

- The Civil Service Code (o

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