Customer Service Phone Support

5 months ago

Aldershot, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car - a business that’s grown into the largest global mobility provider in the world.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for team members to join our Damage Recovery department.

Location: Victoria Road, Aldershot, Hampshire, GU11 1EJ

Hours: Monday to Friday 8am to 5pm

**Salary**: £21,700.00

The Damage Recovery department recovers the UK and Ireland’s vehicle damage costs. They work closely with our branches and are the point of contact between branch and customer. The team liaise with management across various functions as well as other departments to investigate damage claims.

This role will provide a crucial support function to the Damage Recovery Unit and in many cases you will be the main point of contact between customers and the department. You will be provided with the training and guidance required to work through these enquiries from customers and in essence manage a number of claims through to a successful conclusion. In addition there will be other essential tasks that you will have the opportunity to become involved in, all of which will further your knowledge of both the department and the business.

Our promote-from-within culture ensures that you’ll have a well-rounded training experience and learn skills in customer service, negotiation, debt recovery, administration, management and the basics of litigation. Along the way, we’ll give you plenty of opportunity to show your skills, and we’ll reward your development with pay increases and opportunities for continued promotions.

As you progress, increasingly more opportunities will become available to you. At Enterprise, we base rewards on performance, not seniority. (Which should be music to the ears of an ambitious go-getter like you). You can choose, as most people do, to continue your rewarding ascent within our managerial track or choose a more technical route.

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work since it was conceived fifteen years ago, and have been honoured with many other awards along the way.

**Who can apply?**

If you are a rookie looking for an exciting new opportunity, or a claims pro with previous experience looking to further your career then look no further

**Promotions and increased responsibilities**

As you get to know how our business works, and your ability to make solid business decisions develops, you'll soon find yourself moving up through the organisation. How fast you progress is entirely up to you. With our entrepreneurial philosophy, there's truly nothing holding you back.

Here's the career path you can go through within our Damage Recovery Unit:

- Support Assistant
- Examinations Handler
- Recoveries Specialist
- Senior Recoveries Specialist
- Team Supervisor
- Team Manager
- Head of Claims

**Responsibilities**:

- Dealing with complaints and finding suitable resolutions
- Negotiating with customers regarding damage claims
- Demonstrating a strong work ethic and commitment to getting the job done
- Ensuring consistency and accuracy in all relevant admin procedures

**Qualifications**:
You don’t need loads of industry experience to join us as a Support Assistant. We are looking for people with bags of enthusiasm and the following skills:

- An aptitude for delivering great customer service
- Excellent communication skills and attention to detail
- A competitive spirit and the drive to meet targets and deadlines
- Demonstrated time management skills
- A knowledge of Microsoft Office products, internet and telephone skills

You should also know that:

- Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
- Please let us know about any accommodations you may need to participate in our recruitment process.
- Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Alton, Ash Vale, Basingstoke, Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.

This is more than just a job, this is an investment in your future, a way into a dynamic workplace and a flexible journey you can shape for you. So, what are you waiting for?

  • Customer Service Advisor

    5 months ago

    Aldershot, United Kingdom Antac Support Services Full time

    We are searching for a self-motivated and ambitious Customer Service Advisor to join us based in Aldershot. This role will be based onsite with our client and offers an exciting opportunity for someone who is enthusiastic about providing exceptional service. You will playing a crucial role in ensuring families receive the essential support and effective...

  • Customer Support Coordinator

    2 months ago

    Aldershot, United Kingdom Faith Recruitment Full time

    Customer Support Administrator **Key Responsibilities:** * Provide exceptional customer service to new and existing customers via phone and email * Manage customer ticket queue alongside team members, ensuring timely resolution * Process online quotations and orders, inputting them into the system * Share knowledge of products with customers, offering...

  • Customer Support Coordinator

    2 months ago

    Aldershot, United Kingdom Faith Recruitment Full time

    Customer Support Administrator **Key Responsibilities:** * Provide exceptional customer service to new and existing customers via phone and email * Manage customer ticket queue alongside team members, ensuring timely resolution * Process online quotations and orders, inputting them into the system * Share knowledge of products with customers, offering...

  • Customer Support Coordinator

    1 month ago

    Aldershot, United Kingdom Faith Recruitment Full time

    Customer Support AdministratorOur client is seeking an experienced and dedicated Customer Support Administrator to join their close-knit team. The ideal candidate will have excellent communication skills, both verbal and written, and at least 1 year of office-based customer service experience.Key Responsibilities:Provide outstanding customer service to new...

  • Customer Support Coordinator

    1 month ago

    Aldershot, United Kingdom Faith Recruitment Full time

    Customer Support AdministratorOur client is seeking an experienced and dedicated Customer Support Administrator to join their close-knit team. The ideal candidate will have excellent communication skills, both verbal and written, and at least 1 year of office-based customer service experience.Key Responsibilities:Provide outstanding customer service to new...

  • Customer Support Administrator

    1 month ago

    Aldershot, United Kingdom CV-Library Full time

    My client is seeking an experienced and dedicated Customer Support Administrator to join their close knit team. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers and will come from a business to business background. As a key member if the team your responsibilities will include...

  • Specialist Outreach Support

    5 months ago

    Aldershot, United Kingdom Catalyst Support Full time

    Full time 35 hours per week 1 year contract Salary range - £28,000 - 29,000 (experience dependent) Base: Blended working Team - Specialist Project (Cuckooing/Vulnerable adults/Safeguarding) Location Rushmoor, Hampshire. Based in Aldershot and or Yateley Police Station. Mileage is paid for your travel About the role You will be working assertively in the...

  • Customer Support Specialist

    2 weeks ago

    Aldershot, Hampshire, United Kingdom fish4.co - Jobboard Full time

    Customer Support SpecialistWe're seeking a talented Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Customer Support: Respond to customer inquiries via phone,...

  • Customer Service Representative

    2 weeks ago

    Aldershot, Hampshire, United Kingdom supplychainonline.co - Jobboard Full time

    Customer Logistics ExecutiveOur client, a leading player in the Aviation Electronics sector, is seeking a Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Manage sales orders, process delivery notes,...

  • Customer Service Representative

    2 weeks ago

    Aldershot, Hampshire, United Kingdom supplychainonline.co - Jobboard Full time

    Customer Logistics ExecutiveOur client, a leading player in the Aviation Electronics sector, is seeking a Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Manage sales orders, process delivery notes,...

  • Customer Service Representative

    4 weeks ago

    Aldershot, Hampshire, United Kingdom Barclay Meade Full time

    Customer Logistics ExecutiveBarclay Meade is seeking a skilled Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Sales Order Management: Create and manage sales orders, process delivery notes, and...

  • Customer Service Representative

    4 weeks ago

    Aldershot, Hampshire, United Kingdom Barclay Meade Full time

    Customer Logistics ExecutiveBarclay Meade is seeking a skilled Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Sales Order Management: Create and manage sales orders, process delivery notes, and...

  • Customer Service Representative

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Barclay Meade Full time

    Customer Logistics ExecutiveBarclay Meade is seeking a skilled Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Sales Order Management: Create and manage sales orders, process delivery notes, and...

  • Customer Service Representative

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Barclay Meade Full time

    Customer Logistics ExecutiveBarclay Meade is seeking a skilled Customer Logistics Executive to join their Procurement & Supply Chain team. This permanent position is crucial to ensuring smooth customer order management and transportation coordination.Key Responsibilities:Sales Order Management: Create and manage sales orders, process delivery notes, and...

  • Customer Service Ambassador

    1 week ago

    Aldershot, Hampshire, United Kingdom Warner Hotels Full time

    Receptionist Opportunity at Warner Hotels We are seeking a skilled Receptionist to join our team at Warner Hotels in Hampshire. As a Receptionist, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service. Key Responsibilities:Provide a warm and welcoming experience for our guestsManage the...

  • Automotive Service Advisor

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Interstate AC Service Full time

    Job Title - Automotive Service AdvisorSalary – £40,000 OTELocation - AldershotWe are seeking a skilled Automotive Service Advisor to join our team at Interstate AC Service in Aldershot. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key...

  • Automotive Service Advisor

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Interstate AC Service Full time

    Job Title - Automotive Service AdvisorSalary – £40,000 OTELocation - AldershotWe are seeking a skilled Automotive Service Advisor to join our team at Interstate AC Service in Aldershot. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key...

  • Customer Service Logistics Coordinator

    2 weeks ago

    Aldershot, Hampshire, United Kingdom supplychainonline.co - Jobboard Full time

    Job Summary:We are seeking a skilled Logistics Support Specialist to join our Procurement & Supply Chain team. The successful candidate will be responsible for ensuring smooth customer order management and transportation coordination.Key Responsibilities:Manage sales orders, process delivery notes, and complete order reviews.Coordinate transport bookings in...

  • Customer Service Logistics Coordinator

    2 weeks ago

    Aldershot, Hampshire, United Kingdom supplychainonline.co - Jobboard Full time

    Job Title: Customer Complaints Support ExecutiveJob Summary:We are seeking a highly skilled Customer Complaints Support Executive to join our team at supplychainonline.co - Jobboard. As a key member of our Procurement & Supply Chain team, you will play a crucial role in ensuring smooth customer order management and transportation coordination.Key...

  • Automotive Service Advisor

    3 weeks ago

    Aldershot, Hampshire, United Kingdom Interstate AC Service Full time

    Job Title - Automotive Service AdvisorSalary – £40,000 OTELocation - AldershotWe are seeking a skilled Automotive Service Advisor to join our team at Interstate AC Service in Aldershot. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.Key...