Debt Recovery Agent

3 months ago


Norwich, United Kingdom Epos Now Full time

**About the company**:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.

As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.

**The Role**

Reporting into the Credit Controller, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.

**Key duties & responsibilities**
- Daily Management of debt with the following metrics
- Debtor Contact Rate
- Promise to Pay Fulfilment Rate
- Average Collection Period
- Recovery Rate
- Debt Write-off Rate
- Dispute Resolution Rate
- Customer Retention Rate Post-Collection
- Compliance Adherence Rate
- Data Integrity
- Data cleansing in Salesforce
- Updating Churn report
- Completing vulnerability reviews and agreeing payment plans as needed
- Supporting with Insolvency Forms
- Submitting investigations to the nominated body for recovery of debt
- Allocation of payments in accounting software and Salesforce

**Experience**
- Previous experience in debt recovery or credit control
- Previous experience of Salesforce (desirable)
- Previous experience dealing with multi-currencies (desirable)
- Proficient in Excel (confident with VLOOKUPS desirable)
- Excellent communication skills
- Ability to manage own workload
- Strong attention to detail

**What will you get in return?**
- Competitive salary
- Fun & high performance culture
- Career progression opportunities - our philosophy is to promote internally
- Loads of employee benefits through our award winning program
- Pension and access to private health care scheme (not funded)
- Remote/Flexible working environment

Interested? Please click on 'apply' and one of our Recruitment Team will be in touch

Reference ID: DEBEPOS

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Debt Recovery: 1 year (required)
- Credit Control: 1 year (required)
- Salesforce: 1 year (preferred)
- B2B: 1 year (preferred)
- VLookup: 1 year (preferred)

Work Location: In person

Reference ID: DEBEPOS



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