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Income Officer

3 months ago

Norwich, Norfolk, United Kingdom TN United Kingdom Full time
An immediate temporary role has arisen for a Credit Control Assistant in central Norwich. Flexible, hybrid working with 2 days per week in the office and 3 at home. 5-6 months in length, possibly longer. Central location.

The role:
Responsible for the recovery of overdue payments Contribute to the provision of support for those customers in receipt of universal credit, offering support where required To handle queries and complaints, proving highest quality of customer service Set up payment arrangements as well as providing and signposting to relevant advice Instigating legal proceedings and the administration of court applications Assist in making recommendations on current debt recovery policies and procedures To ensure compliance of key performance indicators

Skills required:

Established experience with debt recovery and credit control High levels of customer service Strong IT skills To apply, please submit your CV or contact Caroline Meeson at Pure.