Debt Recovery Assistant
5 months ago
**Location**:Norwich, Norfolk
**Role title**: Debt Recovery Assistant
**Salary**:£23,000 Salary + OTE Bonus
**Working Hours**:Monday - Friday from 8am - 5pm
**About Our Client**:
Join one of the fastest growing UK tech companies Our client offers a market leading product and an award winning brand, there has never been a more exciting time to join their driven team.
We’re looking for an ambitious Debt Recovery Assistant to join an existing team who operate with customers all over Europe, United States and Australia.
**Role Overview**:
- Ensure promise-to-pay fulfillment and optimize average collection periods.
- Maximize recovery rates and minimize debt write-off rates.
- Address disputes promptly and achieve satisfactory resolution rates.
- Prioritize post-collection customer retention efforts.
- Uphold compliance and data integrity standards.
- Conduct regular data cleansing in Salesforce and maintain accurate records.
- Chase debt collection cases and conduct thorough investigations.
- Update churn reports and complete vulnerability reviews.
- Facilitate payment plans as required.
- Provide support with insolvency forms and submit debt recovery investigations.
- Accurately allocate payments in accounting software and Salesforce.
**Requirements**:
- Experience using Salesforce (Desirable)
- Experience with credit control or debt collection (Desirable)
- Experience working within a call centre environment (Essential)
- Demonstrated work experience with high call volumes (Desirable)
- Proficient with platforms such as Google Suite and Excel (Essential)
- Motivated individual looking for a long-term career path
- Empathetic nature
- Proactive and confident
**How to Apply**:
As interviews will be starting soon and you don’t want to miss out After successful screening with RecruitmentJunky, there is a 2 stage interview process.
**Salary**: From £23,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Work Location: In person
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