Domestic Staff

7 days ago

Manchester, United Kingdom Zirojob Full time

As a Care coordinator, you will be responsible for assisting in managing and monitoring the quality delivery of a Home Care service for elderly and disabled individuals as an office-based care coordinator.

**Duties of the job include**:

- Carrying out needs assessments as required and drawing up individual care plans
- Making all necessary arrangements for starting a service
- Supervising care workers and teams in carrying out their work, proving advice and guidance as needed, including demonstrating procedures, coaching and mentoring
- Being available to care workers seeking advice and guidance on issues arising
- Providing direct care in emergencies
- Carrying out spot checks of care delivery and reporting findings to the service management
- Visiting service users to get their views on the service being provided and to act on any issues arising
- Carrying out preliminary investigations of concerns, including safeguarding issues, and complaints that arise in the course of service delivery and reporting their findings to the service manager
- Assisting with staff induction and training as required, and in the cases of new staff, assess their fitness to work alone
- organise care reviews and be responsible for implementing any changes to care plans
- Liaising with other professionals involved in a person’s care
- Working closely with the service’s management team to help it with its quality improvement and business planning strategies
- Engaging in their own continuing professional development through relevant training, including specialist training, and qualifications
- Acting as an ambassador for the care service, particularly in its dealings with other professionals and agencies involved in a person’s care

**Key qualities**:

- Minimum 2 years' experience in a similar healthcare role (ideally working with elderly and vulnerable people)
- Good mindset;
- Strong social care experience;
- Great team player with good communication skills;
- Experienced in Rota planning using staff roster software;
- Looking to progress their career or have coordinated in other sectors;
- Enjoy working as part of a team;
- Be able to provide excellent customer service;
- Be able to Schedule Care Workers and able to put together rotas;
- Be able to monitor care packages and care plans;
- Knowledge and experience of CQC standards and CQC Compliance;
- Knowledge of management systems and care coordination

**Desirable qualities**:

- NVQ/QCF Level 3

**GENERAL RESPONSIBILITIES: POLICIES AND PROCEDURES**

The post holder is required to familiarise themselves with all policies and procedures and to comply with these at all times. Failure to comply with any of these policies may result in disciplinary action up to and including dismissal. These have been agreed with staff and Staff Side and are as follows:

- Treat others as you would like to be treated;
- Listen to and support others and make time to do so;
- Seek, acknowledge and value others’ experiences and contributions;
- Acknowledge others’ beliefs;
- Be courteous and considerate to all;
- Treat others fairly and equally;
- Be honest and trustworthy and act with integrity;
- Encourage others to treat all staff with respect;
- Challenge the behaviour of staff who do not show respect to others.

**CONFIDENTIALITY & DATA PROTECTION**

The post holder must maintain the confidentiality of information about patients, staff and other health service businesses and meet the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) at all times. The post holder must comply with all company Information and Data Protection policies at all times.

**HEALTH AND SAFETY**

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and any subsequent relevant legislation and must follow these in full at all times including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and staff. Failure to comply with these policies may result in disciplinary action up to and including dismissal.

**MANAGING STRESS**

Zirojob Limited has an agreed policy & procedure which links with a range of services and arrangements for staff to manage stress. All staff are required to familiarise themselves with the policy and services to best manage their own and their colleagues’ stress.

**HEALTHCARE ASSOCIATED INFECTIONS (HCAIs)**

All staff have a responsibility to act and follow all instructions to protect patients, staff and others from HCAIs. All staff are required to follow the Hygiene Code and all company policies and procedures related to it and the Health Act 2006. Failure to comply with any of these may result in disciplinary action up to and including dismissal.

**EQUALITY & DIVERSITY**

Zirojob Limited has adopted a Managing Staff Diversity Strategy & Policy covering all of its staff and it is the responsibility of al

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