Clinical Administrator

3 weeks ago


Bedford, United Kingdom Circle Health Group Full time

**Salary: £21,742.50 plus benefits**

**Clinical Administrator**

**Full Time - Permanent**

Circle Integrated Care**:

- Bedford **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

**We have an opportunity for a Clinical Administrator to join their team of staff in the Administration department.**

**This is a full role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.**

**Applicants should meet the following criteria**:

- Evidence of good standard of general education
- Good standard of numeracy & literacy
- Demonstrable experience of working in a patient/customer service environment
- Demonstrable experience of handling complaints and dealing with difficult patients/customers
- S1 experience.
- Confident in speaking to patients over the phone.
- Previous healthcare and patient service experience is desirable
- Demonstrable experience of administration

**Duties of this role include**:

- As a member of the administration team the post holder will support with direct patient enquiries across multiple mediums.
- Processing and handling of referrals within our electronic records system and national ERS platform. Processing of clinical notes and tasks to ensure patients progress along their care pathway.
- Play a key role in developing administration pathways.
- Answering patient calls and handling them appropriately
- Franking and sending mail, sending faxes, scanning and saving documents

**Salary & Benefits**

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.



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