Emergency Clinical Advice and Triage Centre

2 weeks ago


Bedford, United Kingdom East of England Ambulance Service Trust Full time

An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT Team) in one of our EOC sites based in Bedford, Chelmsford or Norwich (negotiable) for an experienced Administrator. The role of an ECAT Assistant is to primarily to assist in the smooth running of a busy triage hub within the Ambulance Emergency Operations Centre (EOC). A varied and busy role, the ECAT Assistants will take calls for clinical staff, relay messages, arrange appointments and take clerical notes for other staff.

You will have an NVQ Level 3 or equivalent education level and be a competent user of relevant Microsoft office packages including Word and Excel. At least 12 months experience within an administrative role and the ability to communicate effectively are essential. The Trust is looking for someone who is able to multi-task and prioritise as you will be dealing with a high volume of work and a variety of deadlines.

Ensure contractual obligations; punctuality, attendance, attitude, flexibility.

Receive calls and input into Cleric, LowCode or other system.

Support CSD by managing calls into and out of the ECATC, identifying and passing to the correct MDT clinician and/or liaising with line managers.

Ensure GRS is updated weekly.

Act as contact point for the Clinical staff calling into the ECATC.

Input data using Cleric, LowCode, Microsoft or GRS as required to assist the function of the LowCode.

The successful applicant will provide effective administrative support to the Clinical Coordinator, Specialist Clinicians and other MDT Clinicians by taking routine calls, assisting with the administrative duties and requirements of the Emergency Clinical Advise & Triage Centre (ECATC). You will also receive calls from crews, other EOC staff, ECAT staff and other healthcare agencies to assist the clinical staff with information flow; message taking and general telephony administration.

Please see the attached job description and person specification for more details on the roles responsibilities.



  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The Trust is looking to appointSpecialist Clinicians in Hear and Treat (Clinical Advisors) to work in the Emergency Clinical Advice and Triage Centre (ECAT) in the Emergency Operations Centres in Bedford, Norwich and Chelmsford. We are looking for full or part time permanent staff, for our permanent relief or ECAT Core Rotas. Please note that during...

  • Emergency Dispatcher

    1 month ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care? We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Ambulance Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency...

  • Complex Case Lead

    1 month ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The post holder will be an experienced clinician who will provide management in dealing with frequent callers identified as having complex needs and/or are placing the highest level of demand on the Trust. The post holder will oversee all processes involved in dealing with those frequent callers who have complex needs that may require a patient specific...

  • Complex Case Lead

    1 month ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    The post holder will be an experienced clinician who will provide management in dealing with frequent callers identified as having complex needs and/or are placing the highest level of demand on the Trust. The post holder will oversee all processes involved in dealing with those frequent callers who have complex needs that may require a patient specific...


  • Bedford, United Kingdom Primary Care Careers Full time

    **About the Role**: Queens Park Group Surgery in Bedford is looking to welcome an experienced emergency care practitioner / paramedic into our busy practice. We are flexible and will consider part or full-time hours depending on the suitable applicant. The main responsibilities of the role include: - To urgently respond to referrals and providing...


  • Bedford, United Kingdom De Parys | The De Parys Group Full time

    About the Role De Parys Group has an exciting opportunity for a hardworking and enthusiastic emergency care practitioner (ECP) / paramedic to join our practice, on a part time basis for hours per week.  The main responsibilities of the role include: Urgently respond to referrals and provide assessment, diagnosis and treatment at first point of contact...

  • Emergency Dispatcher

    1 month ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care? We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Ambulance Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency...

  • Clinical Advisor

    2 months ago


    Bedford, United Kingdom HUC Full time

    HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Clinical Advisor plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation. As a 111 Clinical advisor you will answer...

  • Clinical Advisor

    2 days ago


    Bedford, United Kingdom TMPW for Hertfordshire and West Essex ICS Full time

    We are looking for 111 Clinical Advisors to work at Technology House, Ampthill Road, Bedford, MK42 9AZ. The role is an excellent opportunity to build on your **Nursing or Paramedic experience **and to continue to deliver outstanding patient care  **without the physical demand **of acute work. **What we can offer you in return**: A supportive working...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEAST You will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, United Kingdom Herts Urgent Care Full time

    TITLE -** Clinical Advisor** SALARY - £ 17.50 - £25.43 LOCATION - Bedford When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has...


  • Bedford, United Kingdom Hallam Medical Full time

    Posted 02 March 2023 by Finn **Hallam Medical is excited to offer pathways qualified 111 Clinical Advisors the opportunity to join a 111 service in Bedford.** We have fantastic work opportunities for NMC Registered Nurses and HCPC Registered Paramedics who are Pathways Trained to join our team of dedicated 111 Clinical Advisors. As a 111 Clinician, you...


  • Bedford, United Kingdom Herts Urgent Care Full time

    When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a **111...

  • Clinical Fellow

    1 month ago


    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Routine and emergency patients must be seen and admitted expeditiously. Ward rounds and visits to individual patients may be necessary. Keeping such records as may be required; these must be dated and initialed, together with any other related administrative duties including discharge and clinic letters. The patients discharge summary paperwork is to be...

  • Frequent Caller Lead

    1 month ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Frequent Caller Team within the Emergency Clinical Advice & Triage Centre (ECAT) in the Emergency Operations Centres (EOC) located in Bedford, Chelmsford, or Norwich. You will be part of a team that leads in delivering high standards in patient care and excellent support to staff. We are looking for a leader...

  • Calleeast Advisor

    4 weeks ago


    Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are after a dynamic, fun, hardworking individuals to join our team within the AOC Contact Centre in Bedford, as aCALLEEAST Call Handler CallEEAST provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services....


  • Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    The Senior Clinical Fellow will be expected to cover the Vascular and General surgical unit at middle grade (registrar) level. On call he/she will be supported by an FY1 and either an FY2 or a CT trainee and will answer to the on-call consultant. On call they will be required to cover the specialities of General Surgery, Vascular and Urology and in turn will...

  • Clinical Fellow

    1 month ago


    Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    BEDFORD HOSPITAL NHS TRUST CLINICAL FELLOW IN GENERAL SURGERY The post is not recognised for training and therefore does not have educational and training approval from the Postgraduate Dean or Royal College. In all other respects the postholders have identical terms and conditions of service to the departments other SHO's. Clinical experience and research...

  • 111 Clinical Advisor

    2 months ago


    Bedford, United Kingdom Herts Urgent Care Full time

    When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and South West England. **HUC** is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a...