Emergency Dispatcher

Can you remain calm and focused at times of pressure?

Can you make quick decisions and multitask?

Do you want to make a difference to patient care?

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Ambulance Operations Centre in Bedford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

Working as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.

We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy, challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.

It is necessary that you have 5 GCSE’s at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.

This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

Emergency Dispatchers work as part of the wider Control Room team alongside Emergency Call Handlers, Team Leaders, Clinicians and the Management Team to deliver the best possible patient care and ensure high levels of standards and quality. A robust training and mentoring package is in place to ensure full support to the post holder.

If you require any further information or more specific information we do welcome informal discussions.

Please refer the to the Job Description and Person Specification for further and more specific role details.