999 Call Handler

4 weeks ago


Bedford, United Kingdom Reed Business Support Full time

We are currently recruiting for Call Handlers to join East of England Ambulance Service Trust in Bedford.

**Pay rate**: £10.40 (day shifts), £14.39 (Saturday and night shifts), £17.57 (Sunday shifts)
**Location**: Bedford
**Start date**: Various start dates throughout 2023
**Hours**: 12-hour shift pattern rotating between days, night and weekends. You must be available to work on a rota basis.

**Emergency Call Handler Responsibilities**:

- Answering emergency 999 calls that come into the call centre.
- Utilise the clinical software system in order to prioritise calls as soon as possible.
- Enter information into the Computer Aided Dispatch system accurately and promptly.
- Provide pre-arrival advice to callers where appropriate.

**As a Emergency Call Handler you will have**:

- A very resilient character, who is calm under pressure
- A great telephone manner
- Good use of computers
- Strong listening skills
- An empathetic nature
- Previous experience working in a call centre or customer services would be ideal
- Happy to undertake an Enhanced DBS check

**Training**
Call Handlers go through a rigorous training programme before they are able to take live 999 calls.
Your training is not limited to but includes:

- Going through scenarios and discussing these within your training team
- Listening to call recordings
- Shadowing of live 999 emergency calls

If you are interested in the role, please either **APPLY** online or contact **Beth** at **Reed MK office** for more details


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