Welcome Desk/Practice Administrator
2 weeks ago
Wootton Vale Healthy Living Centre has an exciting opportunity for two keen, motivated individuals to join our small, friendly, hard-working team as welcome desk/practice administrators in our innovative new health centre. These part-time roles are for hours each day, Monday-Friday ( hrs/wk) and will be based across both Wootton Vale Healthy Living Centre and Shortstown Surgery. The roles provide full administrative support within the surgeries, working across a range of departments. The following shift patterns apply:
Post 1
Monday - Tuesday - Wednesday - Thursday Friday Post 2
Tuesday Wednesday - Thursday - Friday
The main responsibilities of the role are to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies. About the CandidateIf you are a well organised person, who thrives in a busy working environment where no two days are the same, we'd love to hear from you. We would particularly welcome applications from individuals who are:
Equipped with excellent people skills and customer service gained in either, a health, or professional (eg bank or hotel) environment; Comfortable and experienced IT users with previous keyboard experience and experience using Microsoft Office packages as well as a GP Clinical system such as TPP SystmOne; Enthusiastic, motivated and flexible with good organisational skills; Friendly, open and have a non-judgmental attitude; Excellent communicators able to work in a confidential and discreet manner; Experienced medical administrators, with excellent IT and typing skills; Able to use their initiative and have strong administration, time management and organisational skills; Able to multi-task, work hard and maintain a high level of attention to detail, when under pressure; Able to work as part of a multi-disciplinary team, as well as comfortable working independently.Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues, sometimes at short notice.
About Us Wootton Vale and Shortstown Surgery are established practices, just outside Bedford, with a patient list size of 14,500. Our main site is in Wootton and we have recently merged with the surgery at Shortstown, which is now a branch site. Our practice ethos is to provide traditional levels of patient care and friendliness, through innovation supported by the latest technology. We work closely with our community partners and with the other GP practices within our primary care network. Our staff comprises:1 GP partner, 4 salaried GPs, A multi-skilled nursing team, including nurse prescribers, 2 practice nurses and a trainee nurse associate 2 clinical pharmacists and a pharmacy technician Dedicated management, clinical support, administrative and reception teams.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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