Customer Service Advisor

6 days ago

West Sussex, United Kingdom Bluecrest Wellness Full time

**Customer Service Advisor**

**Worthing, West Sussex - Hybrid**

**£19,188 per year + commission and various company benefits**

**Full Time, Permanent**

**_Please be aware that whilst this role can be performed remotely from home, you will be expected to attend the Head Office in Worthing, West Sussex a minimum of one day per month._**

**_**_
- *_*

**Us, our vision, and why we need you.**

Bluecrest is on a mission to put better health in the palm of people’s hands, we help people take control of their health risks enabling them to live healthier, happier and more productive lives, and we wouldn’t be able to do this without our hard working and dedicated Health Assessment Specialists working across the UK and Ireland to make this a reality.

As one of Bluecrests Health Assessment Specialists you’ll be right at the heart of the business, delivering professional health assessments whilst ensuring our customers have the best experience possible.

**What can we offer you?**
- £19,188 basic salary per annum,
- Hybrid working
- Annual leave rising with years of service (up to 4 years) plus bank holidays)
- Life Insurance
- Employee referral bonus scheme (up to £1,000)
- Company sick pay scheme
- Matched company pension
- Opportunities to progress within the company
- 4 free health assessments a year for you, family, and friends

**The role**

The Customer Service Advisor will be accountable for delivering excellent customer service, to facilitate a smooth customer journey, dedicated to one key supplier. Providing one call resolution whenever possible, booking appointments, providing customer information, handling transactions, responding to all types of customer correspondence and contact including dealing with customer complaints, and selling additional tests where appropriate. The advisor will be knowledgeable, polite, and helpful during every interaction with the customer.

The Customer Service Advisor will also carry out a wide spectrum of administration and customer service duties to enable Bluecrest Health Screening to function efficiently and to provide excellent customer service to our customer base, on behalf of one of our main clients.

**Job Definition**
- To meet all required customer interaction SLA’s
- To be scheduling appointments at a set conversion target
- To make outbound calls to customers who have been mailed and not yet responded.
- To move between a variety of inbound and outbound and customer service calls
- To achieve a call quality score of 93% or greater
- To adhere to ISO 9001, and the customer service policies
- Using Word & Excel to write reports and create customer correspondence
- Deal with refunds, creditors, debtors, and finance
- To remove customers from the mailing list upon request, and follow the data information request process
- To provide general office administration and support including post, filing, photocopying, and producing letters as required
- Weekend work may be required based on the business needs

**_The above is not an exhaustive list of duties and responsibilities, and the post holder is _**_expected to undertake other duties appropriate to the role as may be reasonably required._**

**Core Competencies & Experience**

**Customer Service**
- Excellent listener
- Ability to empathise towards our customers
- Ability to build a rapport with customers
- Must have a professional telephone manner

**Sales**
- Excellent sales/persuasion and negotiation skills
- Experience in objection handling
- Excellent product/ business knowledge
- Admin Accuracy
- Proficient in use of Microsoft Office tools
- Strong organisational and prioritisation skills
- Input accuracy
- Data protection
- Excellent oral and written communication skills

**Engagement**
- Work well in team environment
- Personal integrity and pride in work
- Ability to work to tight deadlines
- Ability to remain self-motivated during remote working
- Business enthusiasm/ general interest in health & wellbeing
- Flexibility

**Remote working**
- Experience working remotely
- Access to WIFI with moderate internet connection
- Suitable quiet workspace (we provide all equipment required)
- Good communication

**_Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions,_**

**_cautions and bind-overs, including those regarded as ‘spent’, must be declared._**

**_We kindly ask recruitment agencies to refrain from making contact with us._**

**_Any personal information you share with us will be treated in line with our company Privacy Policy._**

**_Bluecrest Wellness Ltd is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age._**

**Salary**: £19,188.00 per year

**Benefits**:

- Life insurance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commissi

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