Administrator/call Handler

6 months ago


Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Previous applicants need not apply*

This is not a remote or hybrid working post. The applicant will be expected to work from the Cambourne admin hub.

The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached job description and person specification for full details of responsibilities.

Word processing of all forms of correspondence, reports and summaries that are required by the team.

Answer all telephone calls within the defined timeframe.

To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.

Record information in the chosen software timely and accurately.

Manage all calls in a controlled and professional manner.

Deal with difficult callers in a calm and professional manner.

Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies

Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.

Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.

Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.

Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.

Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.

Undertake training of new staff as directed by Line Manager and/or other managers.
- DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website



  • Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    We are currently recruiting for a call handler to work at our Cambourne Integrated Care Admin Hub. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people then we want to hear from you. The post holder will provide a comprehensive administrative...


  • Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    Previous applicants need not apply* The post holder will provide a comprehensive administrative service within their team, answering all telephone calls within the defined timeframe. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner. Cambridgeshire & Peterborough NHS Foundation...

  • Enquiry Handler

    5 months ago


    Cambridge, United Kingdom Nuffield Health Full time

    HEAD OFFICE Enquiry Handler **Enquiry Handler** Cambridge Hospital | Administration | Permanent | Part time £22,500.00 per annum (pro rata) depending on experience 22.5 hours per week Join us as an Enquiry Handler in our Cambridge Hospital and play your part in building a healthier nation. You will be joining this high performing team of experienced...


  • Cambridge, United Kingdom Jensten Group Full time

    Due to growth, One Broker (part of the Jensten Group) are pleased to be recruiting an additional Account Handler to join our existing Commercial team in Cambridge. Initially working full time in the office, a blend of office and home working will be available in line with the company smart working Policy on completion of probation. **Key objectives &...


  • Cambridge, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Cambridge Fitzroy St Hearcare** **Hours: Full time - 40 hours (to include weekend working)** **Salary: £24,000** **Benefits**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay (after a year of service)**: - **Enhanced pay for family leave**: -...

  • Call Centre

    6 months ago


    Cambridge, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Cambridge Fitzroy St Hearcare** **Hours: Full time - 40 hours (to include weekend working)** **Salary: £24,000** **Benefits**: - **Extra day off on your birthday**: - **Discounted hearing and eyecare benefits**: - **Enhanced sick pay (after a year of service)**: - **Enhanced pay for family leave**: -...

  • Administrator

    4 weeks ago


    Cambridge, Cambridgeshire, United Kingdom Bidwells LLP Full time

    About the RoleWe are seeking an experienced Administrator to provide secretarial and administrative support to our surveyors and architects within the Historic Building team.ResponsibilitiesUndertake administrative tasks to ensure relevant paperwork and client files are up to date.Prepare and draft correspondence, reports, and schedules, compiling PDF...

  • Administrator

    7 months ago


    Cambridge, United Kingdom Streets Chartered Accountants Full time

    **Cambridge Office** We are looking for an administrator to join our Cambridge office. The work will involve a wide range of administrative duties including managing our customer database information, setting up new clients, liaising and supporting the team with client chargeable administration, scanning and post duties as well as other ad-hoc internal...

  • Administrator

    6 months ago


    Cambridge, United Kingdom Venn Group Full time

    Our client, a charity in the Cambridge area; are currently recruiting for an Administrator for their service which specialises in supporting clients with drug and alcohol dependencies Length: 2-3 months ongoing Location: Cambridge Hours: 37 hours Monday to Friday 9-5 Pay: £12 per hour including holiday pay - The position involves: - Ensure that telephone...

  • Administrator

    5 months ago


    Cambridge, United Kingdom Maven Healthcare Full time

    Job Overview: **Responsibilities**: - Perform general administrative duties including typing, filing, and computerising documents. - Handle data entry tasks accurately and efficiently. - Speak to resident's family's - Answer phone calls with professionalism and maintain proper phone etiquette. - Assist in maintaining office supplies and equipment. - Support...

  • Administrator

    6 months ago


    Cambridge, United Kingdom Bridge of Hope Full time

    **The position involves**: - Ensure that telephone calls from outside agencies, clients and the organisations staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary - Provide Clinical Administration support to the Cambridgeshire services - Involves management of all batch printing and processing all FP10...


  • Cambridge, Cambridgeshire, United Kingdom Hayward Moon Limited Full time

    As the primary point of contact for clients, you will provide exceptional front of house service and possess excellent communication skills.Main Responsibilities:Providing reception duties and supporting all office members.Answering telephone calls, transferring to colleagues, and addressing queries.Using a franking machine.Archiving files and storing...

  • Administrator

    5 months ago


    Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Podiatry service to work in the Peterborough Admin Hub. The working hours are 32 hours a week. Working pattern will be discussed at interview and can be negotiated, but Fridays is a requirement. Please do make contact if you would like to discuss the role...


  • Cambridge, United Kingdom Sepura Full time

    Enabling a smooth transition for customers, visitors and contractors upon arrival at Front of House, whilst ensuring company security and H&S procedures are followed. Answering calls into the switchboard and providing administrative support across the business._ **_Main duties:_** - _Delivery of high quality front of house service, receiving visitors,...

  • Administrator

    2 months ago


    Cambridge, United Kingdom CV-Library Full time

    Administrator Start Date: ASAP Location: Cambridge Hours: Monday – Friday , 37.5 hours per week Salary: £11.44ph Duration: Temporary, ongoing Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base Are you an...

  • Administrator

    6 months ago


    Cambridge, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Are you self-motivated, enthusiastic & looking for a challenge? Would you like the opportunity to join our friendly, supportive & dynamic team? Dynamic Health, part of Cambridgeshire Community Services, is the leading Musculoskeletal (MSK) and Physiotherapy provider across Cambridgeshire & Peterborough. We are looking for an administrator with a positive...

  • Administrator

    6 months ago


    Cambridge, United Kingdom Lynx Employment Services Ltd Full time

    We are looking to hire an **Administrator **for our client in the **Cambridge **area. You will be supporting the daily running of the depot, answering calls from colleagues and customers. **Responsibilities**: - To build strong relationships with both external and internal customers - To ensure prompt resolution of complaints with a strong focus on...

  • Administrator

    5 months ago


    Cambridge, United Kingdom Freeland Rees Roberts Architects Full time

    **JOB VACANCY** - **Administrator **_ Freeland Rees Roberts Architects is seeking a motivated administrator to join their company, for an office-based position, located in central Cambridge. We work on a wide variety of projects around the UK including, but not limited to, ecclesiastical conservation work and large residential projects. The ideal person...

  • Junior Administrator

    5 months ago


    Cambridge, United Kingdom Exact Sourcing ltd Full time

    Are you looking for your first role in administration? Our client in Cambridge, who have created a modern forward thinking office environment are now looking for a Junior Administrator to join their team. They are a specialised company, and are looking for someone who is looking to build a career, and who is a confident communicator, with good English skills...

  • Administrator

    3 months ago


    Cambridge, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

    Job summary We are currently looking to recruit an enthusiastic and motivated part-time administrator to be part of a dynamic administration team based in South Cambridgeshire Hall, Cambourne Business Park, Cambourne. This particular role is within the Older Peoples Mental Health team and will be supporting the Nurses, Clinicians and Psychiatrists....