Enquiry Handler

HEAD OFFICE

Enquiry Handler

**Enquiry Handler**

Cambridge Hospital | Administration | Permanent | Part time

£22,500.00 per annum (pro rata) depending on experience

22.5 hours per week

Join us as an Enquiry Handler in our Cambridge Hospital and play your part in building a healthier nation.

You will be joining this high performing team of experienced Enquiry Handlers / Private Patient Sales Executives who consistently receive excellent feedback. You will be responsible with the team for delivering excellent customer service to patients who will be calling requiring information, appointments and general enquiries.

**The opportunity**

As our Enquiry Handler you will support the team with:

- Adopt ethical techniques to convert enquiries to outpatient appointments, procedures or tests
- Generating/following up on leads through the CRM system
- Meeting team targets and growing the self-pay proposition
- Attend patient information events (in person and virtually) to represent the hospital, consultants and our services
- Learn skills required to assist in booking outpatient appointments
- Input to customer communication planning, and build close working relationships with key stakeholders such as Consultants and Medical Secretaries

**The person**

To succeed as an Enquiry Handler, you will need:

- Excellent written and verbal communication skills
- Excellent interpersonal skills and a good level of IT literacy
- Motivation with good organisational skills
- Call centre background ideally - pleased to deal with taking a high volume of calls in a fast paced environment.
- Experience of Salesforce would be beneficial but not mandatory as training will be provided
- Experience in healthcare, sales or customer facing roles would be beneficial

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you..

**Join Nuffield Health and create the future you want, today.**

**It starts with you.**
- LocationCambridge - Cambridgeshire
- Contract typePermanent
- ReferenceJR0071386

REWARDS & BENEFITS

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider - including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.