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Customer Service Coordinator

3 months ago

Bristol, United Kingdom Acacium Group Full time

**Customer Service Coordinator**

**Thornbury Community Services (part of Acacium Group)**

**Highridge - Bristol Office (**BS99 6ZZ**) (hybrid working once at **established level**)**

**Permanent, Full Time**

**£24,000 rising to £25,000 per annum after Probabtion **+ up to 5% bonus**

**Monday to Friday - Shift Patterns 7-3, 9-5, 10-6pm**

**(Hybrid working, 3 days in office & 2 days working from home)**

**Unlock your potential**

If you are looking for an opportunity where you can make a difference to peoples lives on a daily basis using your exceptional customer service skills? Then look no further.

At Thornbury Community Services, high quality care is their number one priority. They offer the very best in complex care packages for patients in the community and at home. They are able to do this by having dedicated care teams working 24/7 to ensure clients and patients needs are met but also understood from a personal perspective.

As a Learning Disability and Autism Customer Service Coordinator you will be responsible for providing world class customer service and administration support. You will act as an initial point of contact for customers and support with enquiries from clients, agency workers and the wider operations of the business. It is a really rewarding role where your actions can improve peoples lives every day.

**Everyday you will**
- Be resilient with your approach to work always presenting professional, courteous and knowledgeable behaviour to clients, service users, field staff and
colleagues.
- Liaise with external clients to enhance client relationship to support business growth, often establishing additional demand and promoting nurse availability.

**What's in it for you?**

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

- Dedication to developing you and your career
- we can give you the tools, guidance and support you need to have a long, successful career with us
- Progression and development opportunities within a global business made up of over 20 different brands
- there are no limits for you
- Endless learning and development opportunities at your fingertips, including fully funded qualifications
- Gym Flex
- discounted gym memberships, UK-wide
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Free flu vaccinations
- Cycle to Work scheme
- Life Assurance, Critical Illness Cover and Private Medical Insurance
- Annual company holiday for top performers
- Onsite Gym, Café and shop in our Brand new office with available parking spaces

**Join us and make a difference**

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -** Putting People First, Always by your Side, Driven by Excellence**.

Join us and play a key part of shaping the future of society and improving people’s lives

**To thrive in this role, you must ideally have...**
- Exceptional interpersonal and communication skills, both written and verbal
- Experience in a customer service or customer-focused environment with the customer being at the heart of everything that we do
- The ability to work well under pressure and meet deadlines whilst remaining resilient.
- The drive to learn and grow your skillset to improve performance with a willingness to pick up the phone and speak to people as much as possible

**Our Inclusion Commitment**:

- We are passionately committed to being a truly inclusive and diverse company