Head of Contact Centre Sales

4 weeks ago

Sevenoaks, United Kingdom Contact Centre Recruitment Full time

**Head of Sales Contact Centre**

**Location - Kent/London**

**Salary - Up to £65,000 Plus Excellent Bonus (20%) & Benefits Package**

**Main Duties/Responsibilities**

The Contact Centre Sales Manager will be responsible for the day to day management of the Sales Retention Teams and support implementation of the strategic, marketing plan reporting directly to the Senior Contact Centre Manager. With a solid aptitude for both technical and strategic sales, the manager will be required to engage with key stakeholders across the entire business whilst driving performance and continual growth.

**Accountabilities **(and supporting activities)

**1. Support and deliver the strategy for B2C sales**
- Deliver Sales across all Retention teams
- Create new initiatives that will achieve the the B2C Forecast
- Support RM channels through direct engagement with the Channel controllers to manage trade objections and promote the Retention Marketing Strategy

**2. Build, develop and promote an effective and collaborative team**
- Inspire, lead and motivate people through regular feedback, 1:1’s. PDP’s and clear measurable objectives.
- Manage processes to ensure that the team is effective to meet business goals.
- Identify gaps in knowledge and skills in the team and build training solutions.
- Develop talent and succession plans, driving team growth.

**3. Develop product portfolio & support promotional activities**
- Create winning and compelling owner offers in conjunction with channel marketing
- Operational management of processes and people including forecasting & demand planning
- Establish clear revenue KPIs and track performance in order to achieve objective in conjunction with B2C data analyst
- Review pricing & profitability of product to support growth

**Experience**:

- Stakeholder engagement
- High numerical and data fluency
- Project management
- Inter-departmental communication skills
- Strong commercial acumen
- Data & numerical fluency
- Creative in approach

**Skills**:

- Strong sales ability
- Shows determination and persistence
- Handling objections
- Experience implementing new ways of working and improving efficiency's
- Able to work diligently on own initiative and make decisions
- Demonstrable good judgment and able to challenge others viewpoints in a positive and constructive manner
- High level of communication skills both verbal and written
- Strong team player, highly organised

**Salary**: £60,000.00-£65,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Westerham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Business development: 1 year (preferred)
- Sales: 2 years (preferred)

Work Location: In person

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