Medical Receptionist

4 months ago


Birmingham, United Kingdom The Slieve GP Surgery Full time

To be part of an efficient and high quality Reception Team, ensuring that all patients and visitors are dealt with in a polite and courteous manner. The role is of extreme importance as the Reception team are generally the first point of contact for enquiries & queries. Excellent communication and customer care skills are essential.
- To provide a point of contact and act as a focal point of communication between patients, Doctors and other medical staff
- To ensure an efficient and professional manner is maintained
- Answering calls, booking appointments and dealing with patient queries
- To act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service
- To register all new patients
- To deal with non clinical complaints
- To be additional support to Reception Staff
- Ensure Home visit book is kept up to date, correctly allocating calls for the Hospital and Nursing Homesand ensureDoctor availability for Home
- Provide administrative support for Doctors
- De-activate the alarm system
- Provide room allocation for Nurses and GP Registrar
- Scanning letters into patient records

Any other administrative work that arises

**Job Types**: Full-time, Part-time

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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